Director Sales

presents

2011 communityPharmacy the complete report on trends and insights in canada in partnership with

sponsored by

presents

communityPharmacy 2011 in partnership with sponsored by

aCknowLedgeMents • rogers trends & insights surveys • CaCds MeMber survey • iMs brogan • nieLsen • Cihi • statistiCs Canada

Community Pharmacy 2011 was published in november 2011 by Drugstore Canada, a rogers healthcare group publication. Drugstore Canada, issn 1199-2131, established 2008, is published 8 times a year, by rogers publishing Limited (www.rogerspublishing.ca) a division of rogers Media, inc, one Mount pleasant road, toronto, ontario M4y 2y5. tel: [phone], Fax [phone]. Montreal office: 1200 avenue Mcgill College, bureau 800, Montreal, Quebec, h3b 4g7. telephone: [phone]. Contents copyright © 2011 by rogers publishing Limited; may not be reprinted without permission. rogers publishing does not assume liability for content. our environmental policy is available at: rogerspublishing.ca/environment.

President, rogers Publishing Limited kenneth whyte Vice-President, rogers Publishing Limited patrick renard Executive Publisher, healthcare Group Janet smith Publisher Jackie Quemby Project manager karen welds Writer karen welds research assistant & Proofreader terry hutchison art Director tanya unger-brockley Production manager ajay Masih For single copy, directory and report sales contact Michelle iliescu, 416-764-1441, email [e-mail], fax [phone].

contents

communityPharmacy 2011 message from cacds ..........................................................................................4 message from capdm .........................................................................................4 professional trends .................................................................................. 5 trends Watch: neW Business model ........................................................14 current issues