Dilemma at Devil's Den
Executive summary The Devils’ Den case study deals with work ethics, corporate values and cultures and personal value system. It points out the inefficiencies of the working organization and provides solutions and recommendations for the company in order to be more profitable, efficient and effective, and reduce their profit losses.
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Table of contents
Introduction 4
Situational Analysis of the Case 5
Issue 1. Lack of vision and mission statement 5 Issue 2. Workforce Planning 7 Issue 3. Developing the high work ethics and strong work culture 8
Susan’s Action Plan 9
Bibliography 10
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Dilemma at Devil 's Den
Introduction
Susan is a business student with a concentration in finance at Mt. Eagle College, who works part-time at an on campus snack bar, The Devil’s Den, which is managed by an external company, College Food Services (CFS).
The employees that are involved in a problem are those who worked the night shifts and on the weekends, who are the college students under the supervision of a student manager. The staff consisted of 30 student employees and 6 student managers. There was a full-time manager employed by the College Food Services, working during the day to supervise the Devil’s Den. Student managers that work at the Den were chosen by the CFS day manager and other student managers from the previous employees and didn’t receive any formal training or written rules beyond what they had learned by working there.
After working for a semester at Devil’s Den Susan noticed that employees were giving away free food to their friends as long as they were taking large quantities themselves when leaving their shifts, which was against the snack bar’s policies. So basically, the food could have been stolen by the employees and customers at any time. Susan determines the reasons for this kind of situation as following: the employee’s wages were low, the access to unlock storage room door was too easy, inventory was very poorly
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Table of contents
Introduction 4
Situational Analysis of the Case 5
Issue 1. Lack of vision and mission statement 5 Issue 2. Workforce Planning 7 Issue 3. Developing the high work ethics and strong work culture 8
Susan’s Action Plan 9
Bibliography 10
?
Dilemma at Devil 's Den
Introduction
Susan is a business student with a concentration in finance at Mt. Eagle College, who works part-time at an on campus snack bar, The Devil’s Den, which is managed by an external company, College Food Services (CFS).
The employees that are involved in a problem are those who worked the night shifts and on the weekends, who are the college students under the supervision of a student manager. The staff consisted of 30 student employees and 6 student managers. There was a full-time manager employed by the College Food Services, working during the day to supervise the Devil’s Den. Student managers that work at the Den were chosen by the CFS day manager and other student managers from the previous employees and didn’t receive any formal training or written rules beyond what they had learned by working there.
After working for a semester at Devil’s Den Susan noticed that employees were giving away free food to their friends as long as they were taking large quantities themselves when leaving their shifts, which was against the snack bar’s policies. So basically, the food could have been stolen by the employees and customers at any time. Susan determines the reasons for this kind of situation as following: the employee’s wages were low, the access to unlock storage room door was too easy, inventory was very poorly
References: Hill, Ch., Jones, G. (2008). Strategic Management. In (p. 11). Houghton Mifflin Company: New York . The University of Western Australia website. http://www.hr.uwa.edu.au/hr/publications/workforceplanning Thompson, Strickland, Gamble . (2012). Crafting and Executing Strategy (18thed.) . In (18th ed., ). : McGraw-Hill-Irwin. Wikipidea website. http://en.wikipedia.org/wiki/Strategic_planning