1.1 Identify different reasons why people communicate.
To help establish a relationship
to confirm that suitable or appropriate action is being taken Sharing information
1.2 Explain how effective communication affects all aspects of working in adult social care settings. Without effective communication it is not possible to form any kind of relationship with the people with whom you are working. Furthermore you would be unable to confirm that you were meeting their personal needs and requirements, if successful empathy, respect and trust are gained.
1.3 Explain why it is important to observe individuals’ reactions when communicating with them.
A person’s reaction will indicate how clear and successful your communication has been. A poor or negative response may indicate that you are not communicating well and you would need to adapt your methods accordingly. You want to know they understand you their feelings about what has been said, using eye contact, body language, facial expression, touch and proximity
2.1 Explain why it is important to find out an individual’s communication and language needs wishes and preferences. You must be aware of a person’s communication needs and preferences so that you know how to communicate with them in the most effective and appropriate manner there by meeting their personal needs and wishes, they may have disabilities like being deaf, cleft pallet, stroke that affects their ability to communicate. May need to seek professional help from speech therapist, occupational therapist
2.2 Describe a range of communication methods.
Verbal – the tone of your voice and the language used
Visual (eye contact)
3.1 Identify barriers to communication.
Disability (e.g. hearing difficulties, mute)
Difference in cultural or age difference
3.2 Describe ways to reduce barriers to communication
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