Difc
CUSTOMER SUCCESS STORY: DUBAI INTERNATIONAL FINANCIAL CENTRE
Dubai International Financial Centre attracts more clients by using IT to drive operational efficiency.
Business Impact Summary
Business: The Dubai International Financial Centre (DIFC) is home to over 450 high-profile companies and leading banks which enjoy advanced facilities and excellent investment incentives in a 110-acre free zone in the heart of Dubai city. The DIFC also houses the Dubai International Financial Exchange.
Customer Profile
Industry: Finance Organisation: Dubai International Financial Centre Employees: 250
Challenge: The DIFC is based in a purpose-built development and offers state-of-the-art office accommodation as well as residential housing and leisure facilities. In order to deliver the quality of services expected by its high-calibre financial clients and maintain its reputation, the centre must provide round-the-clock IT availability.
Solution: Adopt a holistic approach to Enterprise IT Management, which enables core processes, such as Incident & Problem Management, IT Asset Management and Service Availability Management to be streamlined and integrated according to ITIL® best practice.
Result: The Centre has increased IT performance, which means less business downtime and a faster more reliable service for its staff and clients. As a result, the DIFC will be able to attract and retain more high-profile clients and reduce its own operational costs.
Business
A new financial hub The Dubai International Financial Centre (DIFC) is a comparatively new financial centre designed to bridge the gap between financial centres in the West and East. The DIFC is home to a world-class stock exchange, the Dubai International Financial Exchange (DIFX). The DIFC is part of a wider vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of the United Arab Emirates (UAE) and Ruler of Dubai, to create an environment for progress and
Dubai International Financial Centre attracts more clients by using IT to drive operational efficiency.
Business Impact Summary
Business: The Dubai International Financial Centre (DIFC) is home to over 450 high-profile companies and leading banks which enjoy advanced facilities and excellent investment incentives in a 110-acre free zone in the heart of Dubai city. The DIFC also houses the Dubai International Financial Exchange.
Customer Profile
Industry: Finance Organisation: Dubai International Financial Centre Employees: 250
Challenge: The DIFC is based in a purpose-built development and offers state-of-the-art office accommodation as well as residential housing and leisure facilities. In order to deliver the quality of services expected by its high-calibre financial clients and maintain its reputation, the centre must provide round-the-clock IT availability.
Solution: Adopt a holistic approach to Enterprise IT Management, which enables core processes, such as Incident & Problem Management, IT Asset Management and Service Availability Management to be streamlined and integrated according to ITIL® best practice.
Result: The Centre has increased IT performance, which means less business downtime and a faster more reliable service for its staff and clients. As a result, the DIFC will be able to attract and retain more high-profile clients and reduce its own operational costs.
Business
A new financial hub The Dubai International Financial Centre (DIFC) is a comparatively new financial centre designed to bridge the gap between financial centres in the West and East. The DIFC is home to a world-class stock exchange, the Dubai International Financial Exchange (DIFX). The DIFC is part of a wider vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of the United Arab Emirates (UAE) and Ruler of Dubai, to create an environment for progress and