Diana's Disappointment
Case Study 4.1
Diana’s disappointment: The promotion stumbling block
Question 1
These are the various factors that I believe led to Diana not being promoted:
· Self –awareness: When Diana had not been promoted the first time, she was told by her supervisor that she needed to work on her people skills. During another visit from her supervisor, it was suggested that Diana try to be friendlier and become more approachable to the employees. At that point, Diana should have realized that this is a weakness for her and that her lack of people skills might be the cause of the high turnover in staff she has been experiencing. Since Diana did not take her supervisor’s advice, it would appear to her superiors that she has no intention of changing from her current style of managing; this would cause some concern as Diana would be training new managers. With Diana’s history of poor people skills and large turnover in staff at her own restaurant, her superiors would not want Diana in charge of training the new managers.
· Self-management: Diana has showed on several occasions that she is very inflexible to her staff when it comes to company policies and procedures. When three employees tried a new customer service tactic, Diana fired them for the initiating the change in service. Instead she should have discussed the deviation from company policy with them and explained how important the company policies are. She has to realize that sometimes employees have new ideas that could benefit the entire company.
· Social-awareness: Diana has been told by her supervisor that the employees refer to her as the “Ice Maiden”. Upon hearing this, Diana should have asked herself why the employees were thinking about her in such a cold manner. Diana should have realized that she needs to be more open, approachable and friendlier in order to establish a better working relationship with employees. When the three employees initiated the new customer service tactic, Diana
Diana’s disappointment: The promotion stumbling block
Question 1
These are the various factors that I believe led to Diana not being promoted:
· Self –awareness: When Diana had not been promoted the first time, she was told by her supervisor that she needed to work on her people skills. During another visit from her supervisor, it was suggested that Diana try to be friendlier and become more approachable to the employees. At that point, Diana should have realized that this is a weakness for her and that her lack of people skills might be the cause of the high turnover in staff she has been experiencing. Since Diana did not take her supervisor’s advice, it would appear to her superiors that she has no intention of changing from her current style of managing; this would cause some concern as Diana would be training new managers. With Diana’s history of poor people skills and large turnover in staff at her own restaurant, her superiors would not want Diana in charge of training the new managers.
· Self-management: Diana has showed on several occasions that she is very inflexible to her staff when it comes to company policies and procedures. When three employees tried a new customer service tactic, Diana fired them for the initiating the change in service. Instead she should have discussed the deviation from company policy with them and explained how important the company policies are. She has to realize that sometimes employees have new ideas that could benefit the entire company.
· Social-awareness: Diana has been told by her supervisor that the employees refer to her as the “Ice Maiden”. Upon hearing this, Diana should have asked herself why the employees were thinking about her in such a cold manner. Diana should have realized that she needs to be more open, approachable and friendlier in order to establish a better working relationship with employees. When the three employees initiated the new customer service tactic, Diana