Diagnostic Letter
Monday, January 2, 2014 To: United Airline Customer Service
2433 N. Jefferson St., Suite 848
Northbrook, IL 60645
Re: Lost Luggage To whom it may concern, I have been a valued customer of United Airlines, and an avid traveler for over ten years. It is to my great disappointment to be writing this letter to you. On Thursday, December 30th, I was a first class passenger on your round trip flight from Milwaukee, Wisconsin to New York City, New York. I traveled to New York City for my dear friends wedding which was held in Madison Square Gardens on New Years Eve. She has been planning this wedding for the past two years and everything was put together so eloquently. When I arrived at John F. Kennedy International Airport on the evening of the 30th, I was already exhausted. You can imagine my distress after waiting in baggage claim for over three hours with no alive. The associates working in the lost baggage department were not only impolite, but they were completely offensive as well. Not only did I miss my friends rehearsal dinner while waiting for my luggage to disembark but after it never arrived I had to spend hours shopping for a new dress, as well as accessories for this elaborate wedding I came to town to attend. Attached are receipts for the necessities of my stay the weekend of the wedding. I would expect a complete full reimbursement for all of the items, as I have been a valued customer of United Airlines for quite sometime. If you feel this is an unacceptable request, please feel free to contact my husband, who is also my lawyer, Michael Hupy. His phone number is (414) 223-4800. Please understand that if I do not hear from a representative from United Airlines no later than 10 days from the receipt of this letter, my lawyer will be in contact with you. Sincerely,
1234 LaTeDa Lane
Stuck-Up, Wisconsin
(262) 555-3131
2433 N. Jefferson St., Suite 848
Northbrook, IL 60645
Re: Lost Luggage To whom it may concern, I have been a valued customer of United Airlines, and an avid traveler for over ten years. It is to my great disappointment to be writing this letter to you. On Thursday, December 30th, I was a first class passenger on your round trip flight from Milwaukee, Wisconsin to New York City, New York. I traveled to New York City for my dear friends wedding which was held in Madison Square Gardens on New Years Eve. She has been planning this wedding for the past two years and everything was put together so eloquently. When I arrived at John F. Kennedy International Airport on the evening of the 30th, I was already exhausted. You can imagine my distress after waiting in baggage claim for over three hours with no alive. The associates working in the lost baggage department were not only impolite, but they were completely offensive as well. Not only did I miss my friends rehearsal dinner while waiting for my luggage to disembark but after it never arrived I had to spend hours shopping for a new dress, as well as accessories for this elaborate wedding I came to town to attend. Attached are receipts for the necessities of my stay the weekend of the wedding. I would expect a complete full reimbursement for all of the items, as I have been a valued customer of United Airlines for quite sometime. If you feel this is an unacceptable request, please feel free to contact my husband, who is also my lawyer, Michael Hupy. His phone number is (414) 223-4800. Please understand that if I do not hear from a representative from United Airlines no later than 10 days from the receipt of this letter, my lawyer will be in contact with you. Sincerely,
1234 LaTeDa Lane
Stuck-Up, Wisconsin
(262) 555-3131