Dhl Stakeholders in Conjuction with Marks and Spencer

Topics: Management, Employment, Working time Pages: 12 (3472 words) Published: February 24, 2009
I work for DHL in conjunction with Marks & Spencer warehouse. We provide dedicated warehousing to Marks & Spencer from this distribution centre, taking the responsibility for the textiles & general merchandise sold in stores throughout Northern & Southern Ireland. Today DHL’s international networks link more than 220 countries & territories worldwide & employ some 300,000 employees. DHL also offers unparalleled expertise in express, air & ocean freight, overland transport, contract logistics solutions as well as international mail services. From three employees in 1969 to 300,000 in 2008, the approach & dedication has remained the same, our success has always been based around delivering excellent service for our customers. Never complacent, DHL has become a brand acknowledged for personal commitment proactive solutions & local strength. At the heart of its success are its employees who focus on the customer’s needs & provide individually customized solutions. Corporate citizenship is an integral part of our company’s ethos & our approach to it strongly supports the DHL vision, mission & values. It is also aligned with the sustainability strategy of our company, Deutsche Post World Net. Our DHL mission is that DHL enhances the business of our customers by offering the highest quality express & logistics solutions based on strong local expertise combined with the most extensive global network presence. DHL attracts develops & retains exceptional people by creating a truly global working environment & placing value on our multicultural heritage. DHL delivers above-average returns by providing superior quality & solutions at all levels of the business processes. DHL is responsible corporate citizens in all countries in which we operate taking into account the social & environmental needs of our employees, local communities and the public. Our vision at DHL is that “Customers trust DHL as the preferred global express & logistics partner, leading the industry in terms of quality, profitability & market share”

Also from our current work, there are signals that our customers particularly theses that are global brands – have increasingly rigorous expectations of their suppliers in terms of their ethical, social & environmental performance. DHL also deliver seven corporate values, with corporate citizenship being an integral part of today’s business world. Nowadays a company’s success is considered not just in commercial terms. It is also judged on the impact it has on the people it touches, the places where it operates & on its ethics. Because of the nature of corporate citizenship & its reach into the breath & depth of an organization. Our work also supports the other Group Corporate Values, which are; To deliver excellent quality

To make our customers successful
To foster openness
To act according to clear priorities
To act in an entrepreneurial way.
To act with integrity & externally
To accept social responsibilities
Our core values let us know reputation is everything that is takes years to build & must be protected & enhanced, It is part of fulfilling our customers’ expectations of us. It shows our largest customers demand proof that our commitment to corporate citizenship is equal to theirs. It shows that the management is “switched on” & prepared for the future, in front of any task. They are a challenge & a guide for us; they accompany our process of development & develop along with us. The code of conduct arises from these values & is oriented on such international conventions & guidelines as those of the universal declaration of human rights. Stakeholders are groups of people who have an interest in a business organisation and at DHL we have a wide range of stakeholders both internal & external. As part of our approach to corporate citizenship, we believe that it is vital that we identify our stakeholders & either consult them or establish a dialogue with them to understand their key...
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