Designing a Seamless Hotel Organization

Powerful Essays
1 Designing a seamless hotel organization

2 Harsha E. Chacko

Author

Born in 1952 Dr. Harsha E. Chacko worked in the hospitality industry in India, Egypt, The Caribbean and finally in the United States.

Dr. Chacko has been a faculty member of the University of New Orleans since 1982 and he is a professor, specializing in Hospitality and Tourism Management & Marketing. He's also a professor at the Lester E. Kabacoff School of Hotel, Restaurant and Tourism Administration in New Orleans.

In his career, he published several articles for the journal « Tourism Management », the journal of Travel and Tourism Marketing and the Cornell Hotel and Restaurant Administration Quarterly.

Dr. Chacko has also been involved in several tourism research projects concerning New Orleans' area for the Louisiana Office of Tourism, the French Quarter Festival and others.

Along with Dr. Richard E. Chambers, Dr Harsha E. Chacko wrote the following book: Marketing Leadership in Hospitality: Foundations and Practices, published in 1995.

He is currently a member of the Hospitality Education and Networking Association, the Travel and Tourism Research Association and the Council on Hotel Restaurant and Institutional Education.

History

The modern hotel industry began in the 1800s. A lot of things have changed in the last 212 years as well as the customers. Nowadays, customers have other needs than before. Because of that the organizational structures had to be changed.
Different structures are used (for example: functional structure, divisional structure, matrix structure etc.) The functional hotel organization structure was created during the Industrial Revolution. Important for this structure were for example control while maintaining consistency and efficiency.
Organizational structures established from the ancient times of hunters and collectors in tribal organizations through extremely royal and clerical power structures to industrial structures and today's

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