top-rated free essay

Description of a concert as an operating system with inputs, transformation process and outputs

By claudiotti Mar 20, 2004 674 Words
The operating system that I have chosen is a particular service operation: the realisation of a music concert. As every other organisation that produce goods or services, it has a precise operating system, composed by a range of inputs, a transformation process and a final output.

INPUTS - We must distinguish between two different kind of resources: transformed resources, that are the resources treated and transformed in some way, and transforming resources, that are the resources that act upon the transformed resources.

The transformed resources are usually materials, information and customers; very often one of these is dominant. A concert, like many other service operation, is predominantly a customer processing operation. The main task of the musicians, and therefore also of the organisers, is to process audience in a way in which satisfies their public, maximising their enjoyment. There is of course a very high contact between audience and operation; in fact a concert is a typical example of an operation in which satisfaction is measured by customers perceptions, that are subjective. That means that is quite difficult to measure and control them. So, for example, the administrators of a music hall, following the music market sales, should try to have as a guest only the most successful musicians of the moment.

The other transformed resources, together with audience, is the building converted or arranged for the concert. It can be a music hall, a stadium, an indoor stadium or merely an open park, in any case it goes through a complete transformation of its appearance and its utilisation.

As regards the transforming resources, there are two different types: facilities and staff.

Facilities are all the materials used to prepare the building for the concert. Depending on the location of it, they can have some differences, but surely there must be a stage, a checkpoint, lights and all musical and technological equipment (instruments, cables, microphones, mixer, etc.). Then, not always, there could be seats, banisters, changing room, toilets, bars, and checkrooms.

Staff are all the people in the operation, at any level, who carry out the concert. The most important are obviously the musicians: if music concert is the product, the skills of musicians are the human capital of the entire process. But besides them a music concert needs also technicians, stage assemblers, security guards and box-office attendants.

TRANSFORMATION PROCESS - The transformation process is the music played for the audience, the concert itself, together with all other aspects of exhibition. The whole process usually does not cover more than one day. We can say that this kind of customer-processing operation is concerned with transforming the psychological state of the audience, which is typical for most entertainment services, such as theatre, television and radio.

OUTPUTS - The output of a music concert is first of all the entertained audience, but we cannot forget to mention the importance of having guaranteed security for all the people inside the building. The general characteristics of these outputs are the same that distinguish outputs of every organisation that produces services from outputs of organisation that produce goods: not tangible, non-storable, untransportable and simultaneous (in other words produced and consumed at the same time). Just the exact opposite of a normal good.

Another difference between goods and services, as said before, is that the quality of goods is reasonably evident, it is measurable. But in a concert it is a little bit more complicate. The customer is inside the operation, he judges not only the outcome of the service (the music), but also the aspects of the way in which it was produced (all the rest of the scene).

The input-transformation-output model can also be used within operations. All operations are made up for several units or departments, witch themselves act as smaller versions of the whole operation, with their own resources and their own outputs. So any operation can be considered as a hierarchy of operations. This is more true for greater manufacturing operation than the ours, but also inside a music concert we can distinguish some different micro operations, as stage operations, location for audience, performance realisation.

Cite This Document

Related Documents

  • operating system

    ...CS 2203: Operating Systems Centre for Advance Studies in Engineering (CASE) Hand-out 8: Lab 08 Instructions March 2014 Computer Science Department Instructor: Shehreyar Rashid Lab 8: Introduction to Java and Sockets Objectives    Write, compile, and execute Java programs in Linux using command line. Use an IDE to write...

    Read More
  • Input and Output Devices

    ... An input device is a hardware used to send data to a computer . input device allows users to communicate for processing , display , storage and transmission SEVEN COMPUTER INPUT DEVICES THAT WE HA...

    Read More
  • Ups System- Inputs Processing and Outputs

    ...INPUTS The main input of the UPS’s package tracking system is the scannable-bar coded label which is attached to a package. Customers can download and print their own labels using special software provided by UPS or by accessing the UPS website. This scannable label contains detailed information about the sender, the destination of the pack...

    Read More
  • Input Output of Business Model

    ...BUSINESS PROCESS: A business process is a sequence of steps performed for a given purpose. Based on this generic definition, a business process considered within the framework of trade facilitation can be defined as: A chain of logically connected activities to move goods and related information across borders from buyer to seller and to prov...

    Read More
  • Operating System and Windows

    ...of Windows 7 Home Premium can support? 16 GB 3. How much free space on the hard drive is required to install a 64-bit version of Windows 7? 20 GB 4. How do you start the process to reinstall an OS on a laptop computer using the backup files stored on a recovery partition? To access the utilities on the hidden partition, press a key during...

    Read More
  • Input and Output

    ...Step 1: Develop a minimum of 5 goals you either have or would like to have. 1. I want to lose weight. 2. I want to open a home for the elderly. 3. I want to buy a new car. 4. I want to learn Spanish. 5. I want to graduate college with a 3.5 GPA or higher. Step 2: Re-write each of your established goals from Step 1 using t...

    Read More
  • Input Transformation Output Mode

    ...Concepts of Managing Operations Lesson 1: Operations function & evolution of POM Learning Objectives After reading this lesson you will be able to understand ▪ Operations system in manufacturing and service organizations ▪ Conversion process ▪ Historical evolution of POM I welcome ...

    Read More
  • Input Process Output

    ...Input, Process and Output In any business, the first thing you have to think about is the input. The input varies depending on what kind of a business you are thinking of. Ill be discussing the inputs, Processes and outputs with regards to farming. There are different types of farming such as arable farms, which the main way of making pr...

    Read More

Discover the Best Free Essays on StudyMode

Conquer writer's block once and for all.

High Quality Essays

Our library contains thousands of carefully selected free research papers and essays.

Popular Topics

No matter the topic you're researching, chances are we have it covered.