Communication is a form of passing information from one person to the next and from one place to another by acknowledging the sender’s intent, comprehending the context of the message, and acting upon it to create a shared understanding. Communication starts with the sender, who must format the message clearly and correctly, by using proper grammar, punctuation, noun sequencing, and syntax. Then there is demonstrative communication that can be summed up in three categories, body, physiology, and nonverbal communication. According to classic research by Albert Mehrabian, nonverbal communication accounts for 65% to 93% of the total meaning of communication (Mehrabian, 1972). Demonstrative communication is the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior, which includes body language, facial expressions, tone of voice, and gestures or signs, to communicate. Body Language is a powerful tool and an individual’s body language is an important factor in how a message is received. Arms crossed carry different nonverbal meanings, such as a closed off stance, shielding them from outside world, therefore blocking out the sender’s message. It may indicate anxiety, which is either driven by an internal discomfort, or a lack of trust in the other person or a sense of vulnerability. However, not all arms crossed are negative, especially if folded in a natural pose without any tension in the rest of the body. They could be holding still so not to make hand gestures to show that they are actively listening to the senders’ message. Leaning toward an individual gives the feeling of interest and the message the sender is sending is received. Eye contact is an another important form of nonverbal communication because when eye contact is made, the sender gets the feeling that they are being heard, and the receiver is interested in the message and is actively listening. Active listening is crucial to hear the...
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There is no index of character so sure as the voice. – «Benjamin Disraeli, British prime minister and novelist 1804-1881»
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