1.0 Introduction 2 2.0 HP and Total Quality Management 3 3.0 Deming’s 14 Points 4 3.1. Constancy of purpose: 4 3.2. The new philosophy: 4 3.3. Cease dependence on mass inspection: 5 3.4. End lowest tender contracts: 5 3.5. Improve every process: 5 3.6. Institute training on the job: 6 3.7. Institute leadership of people: 6 3.8. Drive out fear: 7 3.9. Break down barriers: 8 3.10. Eliminate exhortations: 8 3.11. Eliminate arbitrary numerical targets: 8 3.12. Permit pride of workmanship: 9 3.13. Encourage education: 9 3.14. Top management commitment and action: 9 4.0 Advantages of Deming’s 14 points 9 5.0 Disadvantages of Deming’s 14 points 10 6.0 Conclusion 10 7.0 Reference 10 7.1 Books 10 7.2 Online 11
Hewlett-Packard Company (HP) is a provider of products, technologies, software, solutions and services to individual consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the Government, health and education sectors. Its operations are organized into seven segments: the Personal Systems Group (PSG), Services, the Imaging and Printing Group (IPG), Enterprise Servers, Storage and Networking (ESSN), HP Software, HP Financial Services (HPFS) and Corporate Investments.
The Company's offerings include personal computing and other access devices; multi-vendor customer services, including infrastructure technology and business process outsourcing, technology support and maintenance, application development and support services and consulting and integration services, and imaging and printing-related products and services.
2.0 HP and Total Quality Management
A fundamental of Total Quality Management (TQM) is the concept of the internal customer. TQM was a result of the W Deming’s work within Japanese industry after the