demat

A

SUMMER INTERNSHIP PROJECT
ON
" Study on Customer Service with reference to Big Bazaar"
Submitted to

S.R. LUTHRA INSTITUTE OF MANAGEMENT
IN PARTIAL FULFILLMENT OF THE
REQUIREMENT OF THE AWARD FOR THE DEGREE OF

MASTER OF BUSINESS ADMINISTRATION
In

Gujarat Technological University
UNDER THE GUIDANCE OF
Faculty Guide:

Company Guide:

Ms. Megha Gohel

Ms Preety Dixit

Assistant Professor

HR Manager

Submitted by
Miss. Bhavita Patel [Batch No. 2013-15, Enrolment No.138050592057]
MBA SEMESTER III

S.R. LUTHRA INSTITUTE OF MANAGEMENT – 805
MBA PROGRAMME
Affiliated to Gujarat Technological University
Ahmedabad
August, 2014

Students’ Declaration

I, Miss Bhavita D. patel, hereby declare that the report for Summer Internship
Project entitled "Study on Customer Service with reference to Big Bazar" is a result of my own work and my indebtedness to other work publications, references, if any, have been duly acknowledged.

Place: Surat

Date: _____________

Bhavita Patel

Institute’s Certificate

Certified

that

this

Summer

“

Internship

Project

Report

Titled

A Study on Customer Service with

Reference to Big Bazaar ” is the bonafide work of Ms. Bhavita Patel
(Enrolment No. 138050592057 ), who has carried out the research under my supervision. I also certify further, that to the best of my knowledge the work reported herein does not form part of any other project report or dissertation on the basis of which a degree or award was conferred on an earlier occasion on this or any other candidate.
Place: Surat
Date: ________________

___________________
(Ms. Megha Gohel)
Assist. Professor

___________________
(J. M. Kapadia)
I/C Director

PREFACE

This project report attempts to bring under one cover the entire hard work and dedication put in by me in the completion of the project work on Customer services with reference to Big bazaar. I have expressed my experiences in my