delone mclean ERP

Topics: Validity, Scientific method, Empiricism Pages: 90 (9858 words) Published: November 2, 2013
An Empirical
Test of the
DeLone-McLean
Model
of Information
System Success

Abstract
This paper tests the model of information system
success proposed by DeLone and McLean using a
field study of a mandatory information system. The results show that perceived system quality and perceived information quality are significant predictors
of user satisfaction with the system, but not of system
use. Perceived system quality was also a significant
predictor of system use. User satisfaction was found
to be a strong predictor of individual impact, whereas
the influence of system use on individual impact was
insignificant.
ACM Categories: J.1, K.6.2
Keywords:
Information System Success, Information System Quality, System Quality, Information Quality, User Satisfaction, Use, Individual Impact

Juhani Iivari
University of Oulu

Introduction
Seddon et al. (1999) estimate that the total annual
worldwide expenditure on information technology (IT)
probably exceeds one trillion US dollars per year and
is growing at about 10% annually. At the same time,
information systems are pervading almost all aspects
of human life. In view of the high investments in IT
and its ubiquity, the success of such investments and
the quality of the systems developed is of the utmost
importance both for research and in practice.
This paper focuses on the success of individual
information
system
applications.
Following
Gustafsson et al. (1982), we interpret an information
system (IS) as a computer-based system that
provides its users with information on specified topics
in a certain organizational context. DeLone and
McLean (1992) proposed in their influential paper a
framework for IS success measures that distinguishes
system quality, information quality, user satisfaction,
use, individual impact and organizational impact.
They also suggested a causal model for the success
measures.

Acknowledgment
I wish to express my gratitude to Minna Perälä, M.Sc.,
for the data collection, and especially to Prof. Wynne
Chin for his comments and for helping me to use
PLS.

Despite the considerable interest in the DeLone1
McLean model , there is a dearth of studies that test it
empirically. DeLone and McLean (2002) identify only
sixteen empirical studies that have explicitly tested
some of the associations of the original DeLoneMcLean model. Among them Seddon and Kiew (1994) revised it considerably, by deleting system use
and substituting perceived usefulness. In our view
perceived usefulness reflects more the individual
impact (Rai et al., 2002), i.e. the impact of the system

1

This paper was submitted in February of 2002. Wynne Chin
served as the Senior Editor.

8

The Science Citation Index, Social Science Citation Index and Arts & Humanities Index identify 235 references to the article (as of January 10, 2002).

The DATA BASE for Advances in Information Systems - Spring 2005 (Vol. 36, No. 2)

2

on a user’s performance of his/her job. The idea of
this paper is to test the DeLone-McLean model while
sticking more faithfully to its original form. Leidner
(1998) reports a partial test of the model in the case
of Executive Information Systems, and more recently,
Rai et al. (2002) tested both the DeLone-McLean
(1992) model and the Seddon (1997) model, reporting
reasonable support for both.
The composition this paper is as follows: Section 2
discusses the theoretical background; Section 3
introduces the research method; Section 4 describes
the results; Section 5 discusses the results; and
Section 6 concludes the paper.

Theoretical Background
The DeLone-McLean Model for IS Success
The DeLone-McLean model for IS success, described
in Figure 1, assumes that system quality and
information quality, individually and jointly, affect user
satisfaction and use. It also posits use and user satisfaction to be reciprocally interdependent, and presumes them to be direct antecedents of...

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