Delegation in Health Care

Topics: Negative feedback, Feedback, Control theory Pages: 15 (415 words) Published: February 1, 2015
DELEGATION IN HEALTH CARE

BY KELLEY UNDERWOOD-WILLIAMS
HCS/350
OCTOBER 20,2014
DIANE RODRIGUEZ

INTRODUCTION
• “ DELEGATION IS THE TRANSFERRING TO A COMPETENT INDIVIDUAL AUTHORITY TO PERFORM A SELECTED NURSING TASK IN A SELECTED SITUATION.”

(NATIONAL COUNCIL OF STATE BOARDS
OF NURSING. 2009)

THE DELEGATION PROCESS
1. ASSESSMENT
• KNOW YOUR WORLD

• KNOW YOUR ORGANIZATION
• KNOW YOURSELF
• KNOW YOUR DELEGATE

2. PLAN
• KNOW WHAT NEEDS TO BE DONE

THE DELEGATING PROCESS
3. INTERVENE
• PRIORITIZE AND MATCH THE JOB TO THE DELEGATE
• KNOW HOW TO COMMUNICATE
• KNOW HOW TO RESOLVE CONFLICT

4. EVALUATE
• KNOW HOW TO GIVE FEEDBACK
• EVALUATE AND PROBLEM SOLVE

EXAMPLE OF A DELEGATION ISSUE

WHO ARE THE STAKEHOLDERS?
• PATIENT

• PHYSICIAN
• NURSE

• CARDIAC TECH
• FAMILY MEMBER

HOW TO CHOOSE THE RIGHT PERSON
TO DELEGATE TO
RN

CARDIAC TECH

VS

COMMUNICATION WITH THE DELEGATE
USE THE 4 C’S
• CLEAR
• CORRECT
• CONCISE
• COMPLETE

RESOLVING CONFLICT
1. AVOIDANCE : “THERE’S NO PROBLEM”

2. ACCOMMODATION: “YOU WIN, I LOSE”
3. COMPETITION: “I WIN, YOU LOSE”
4. COMPROMISE: “ I WIN AND LOSE SOME, YOU WIN AND LOSE SOME TOO” 5. COLLABORATION: “I WIN, YOU WIN”

FEEDBACK
• A SITUATION MAY NEED IMMEDIATE FEEDBACK IF WHAT IS OBSERVED IS ENDANGERING THE PATIENT.
• OBSERVE ALL BEHAVIORS THAT AFFECT OTHERS NEGATIVELY AND SHARE OBSERVATION WITH DELEGATE - CRITICIZE THE ACTION , NOT THE PERSON

• AVOID GIVING NEGATIVE FEEDBACK AT A TIME OR PLACE THAT COULD EMBARRASS OR HUMILIATE THE PERSON
• CONSIDER GIVING POSITIVE FEEDBACK IN THE PRESENCE OF OTHERS TO BUILD CONFIDENCE AND IMPROVE MORAL

EVALUATION
• AGAIN – ASSESS

• COMMUNICATE WITH THE DELEGATE
• ASK QUESTIONS

RECOMMENDATIONS
• USING EFFECTIVE COMMUNICATION AND DELEGATION HELP BUILD STRONG TEAMS AND INCREASE MORALE.
• RESOLVING CONFLICT IS ESSENTIAL TO TEAMWORK!
• THE 4 C’S OF INITIAL DIRECTION AND THE FIVE RIGHTS OF DELEGATION ARE GREAT TOOLS TO USE TO COMMUNICATE EFFECTIVELY IN A TEAM

IN CONCLUSION
DELEGATION PROCESS
1.

ASSESSMENT
2.

PLAN

3.

INTERVENE

4.

EVALUATE

REFERENCES
• ARNOLD, E. C., & BOGGS, K. U. (2011). INTERPERSONAL RELATIONSHIPS: PROFESSIONAL COMMUNICATION SKILLS FOR NURSES (6TH ED.).
• BITTNER, N. P., & GRAVLIN, G. (MARCH 2009). CRITICAL THINKING, DELEGATION, AND MISSED CARE IN NURSING PRACTICE. THE JOURNAL OF NURSING ADMINISTRATION, 39(3), 142-146. • CURRIE, P. (2008, OCT.). DELEGATION CONSIDERATIONS FOR NURSING PRACTICE. CRITICAL CARE NURSE, 28(5), 86-87. RETRIEVED FROM HTTP://CCN.AACNJOURNALS.ORG/CONTENT/28/5/86.FULL

REFERENCES
• HANSTEN, R. I., & JACKSON, M. (2009). CLINICAL DELEGATION SKILLS: A HANDBOOK FOR PROFESSIONAL PRACTICE (4TH ED.).
• NATIONAL COUNCIL OF STATE BOARDS OF NURSING. (1997). DELEGATION: CONCEPTS AND DECISION- MAKING PROCESS (1995) ATTACHMENT D (P. 23-24) . RETRIEVED FROM HTTP://WWW.NCSBN.ORG/1997_PART6.PDF



References: • HANSTEN, R. I., & JACKSON, M. (2009). CLINICAL DELEGATION SKILLS: A HANDBOOK FOR
PROFESSIONAL PRACTICE (4TH ED.).
• NATIONAL COUNCIL OF STATE BOARDS OF NURSING. (1997). DELEGATION: CONCEPTS AND
DECISION- MAKING PROCESS (1995) ATTACHMENT D (P. 23-24) . RETRIEVED FROM
HTTP://WWW.NCSBN.ORG/1997_PART6.PDF
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • health& Social care Essay
  • Ethical Health Care Issues Essay
  • Essay about Health Care Museum
  • health and social care p2 Research Paper
  • Health care spending Essay
  • Essay about Health Care Communication
  • Essay about suggestions Canada health care
  • Overview of Health Care Essay

Become a StudyMode Member

Sign Up - It's Free