Decision Making Model
University of Phoenix
Abstract Decision making models can be very effective in problem solving. Scheduling is a big problem at Direct HomeHealth Care and a solution needed to be found. Scheduling software which can be very expensive was the only conclusion that could be reached. With much thought and analysis a resolution was reached with critical thought and a decision making model from the Small Business Development Center. Decision making models can be very helpful in analyzing a problem and setting up a step by step process to evaluate and come to a favorable conclusion. Recently there has been a problem at my agency with scheduling and the difficulty the on call schedulers have with toting around several very large scheduling books. The Small Business Development Center has a decision making model to assist with problem solving and I have chosen their web sight to aid with this problem. The first step in this decision making model is to recognize a problem exist and set a solution objective. Direct HomeHealth Care's everyday business is making sure patients are scheduled properly and taken care of by nursing assistants. There are approximately 250 patients and 250 nursing assistants. Scheduling books are used to keep track of every patient and every nursing assistant that is scheduled to see that patient. The patient books are divided up by payer source, for example, Medicaid, Social Services or private pay patients. The nursing books are categorized by discipline and alphabetized by name. These books can be very cumbersome and if they were ever lost or damaged it would be a very lengthy process to put new ones together. A new solution needed to be reached to schedule patients more efficiently.
The next step would be to analyze the situation and identify key uncertainties. After thinking this problem through there was a realization that a computer program
References: Small business development center: decision making model, Retrieved May15, 2005, from http://www.roguecc.edu/SBDC/artdecisionmaking.asp University of maryland, Decision making model, Team handbook, 4-20-4-25.Retrieved May 16, 2005, from www.lib.umd.edu/groups/ learning/Decision-MakingModel.pdf