Data Collection

Topics: Data, Management, Recruitment Pages: 8 (1425 words) Published: November 21, 2014


Data Collection
QNT/351
June 30, 2014
Data Collection
In the hospitality business, employee retention and low turnover is of utmost importance. Employees are the foundation of any successful operation. Employees provide direct communication with customers, support organizational initiatives, boost profit, curb losses, and build future success. Denihan is a hospitality company that began in 1903 as a dry cleaning company by Benjamin J. Denihan, an Irish immigrant (Denihan, 2011). Denihan’s operations today have grown to include some of the industry’s best hotels and restaurants. To effectively implement employee wellness, management must first understand how to attract and retain the right employees. To seek the best form of hiring and find qualified candidates for Denihan, a research plan is put in motion. From rephrasing recruiting into research questions, to the specific instruments used for data analysis, the following is a summary of our findings. Senior management and stakeholders will find that our research supports a comprehensive recruiting plan with pre-screened applications, online personality testing, and personal structured interviews. Problem, Purpose, Research Questions, and Hypothesis

Denihan is focused on sourcing qualified employees, but top management is having trouble implementing recruiting strategies. Finding employees who fit well within an organization and provide excellent service for customers can be a difficult task for management, but it is a problem that needs to be addressed. The purpose of the project is to determine the best process to follow in order to find the most perfect employees. The research questions that will need to be answered are: What qualities should the employees have? How to find these individuals? What is the best way to hire these individuals? The hypothesis is that a combination of online pre-screening applications, online recruiting software, and personal interviews will assist in bringing in the most qualified employees. Instrument Used for Data Collection

There will be several instruments used for data collection during this process. The primary source of data collection is a survey. According to According to McClave, Benson, & Sincich (2011), “With a survey, the researcher samples a group of people, asks one or more questions, and records the responses” (p. 15). The survey will be handed out to 40 experienced hotel managers in the field. This survey will gauge best practices in hiring qualified employees. In addition to locally sourced surveys, online pre-screened applications will be administered to prospective employees. This software will weed out the applicants that do not provide the right answers, saving recruiters much time and energy. Online recruiting software will help to draw in information about people who have shared their resumes with other companies in search for a job. This software finds individuals that have the qualities the company is looking for. If the applicants get passed these steps, they will be called in for a personal interview. This is a type of survey with one on one communication where the management will be able to ask questions to the applicant to get a feel for the type of person they are and whether or not they will be a good fit for the organization. Some examples of the self-administered survey include: What are the most important qualities for high level candidates in the hospitality industry? Rank 1-5, 5 being the most important, 1 being the least important. Circle one:

Experience12345
Education12345
Warm personality12345
Openness to learning12345
Ability to manage conflict appropriately12345
What is the most effective sourcing technique for recruiting high level candidates? Rank 1-5, 5=very effective, 4=effective, 3=neutral, 2=not very effective, 1=not effective at all Placing online job ads12345

Online job applications12345
Online...

References: Cooper, D. R., & Schindler, P. S. (2011). Business research methods. (11th ed.). New York, NY: McGraw-Hill/Irwin.
Denihan. (2011). The Denihan Story. Retrieved from http://www.denihan.com/SitePage.aspx?name=Our-Story-50th
McClave, J. T., Benson, P. G., & Sincich, T. (2011). Statistics for business and economics (11th ed.). Boston, MA: Pearson Education, Inc.
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