Young People’s Workforce
Develop positive relationship with children, young people and others involved in their care
Explain why positive relationships with children and young people are important
Building and maintaining positive relationships may include: Base underpinning relationships
Identifying and sorting out conflicts and disagreements
Being consistent and fair
Showing respect, courtesy and a genuine interest in service users
Valuing and respecting individuality
Keeping promises and honouring your commitments
Monitoring impact of your own behaviour on others
Recognising and responding appropriately to the power
Keeping confidentiality as appropriate
2. Give examples of how you have built relationships and maintained them It is not only the environment that creates a welcoming and friendly atmosphere; it is also the people who are there. First impressions are important. The way that you communicate with children and young people will be determined by your personal approach. The method you choose will be the most appropriate for the child or young person and suitable for the specific situation. It may take the form of talking and listening or may involve other people, e.g. interpreters.
Keys to good practice: Listening skills
Always listen attentively to what the child or young person is saying.
Look interested and encourage the child to interact with you. It will be of great importance to him or her.
Ask open questions (ones that cannot be answered with yes or no replies).
Find topics of interest to you both.
Use appropriate vocabulary to meet the child’s age and stage of development.
Use humour appropriately. Non-verbal communication:
Your non-verbal communication, i.e. your gestures, actions and facial expressions, re as important as what you say. Children learn to interpret non-verbal communication at an early age. Think about how your