Unit 051: Promote communication in health, social care or children and young people’s settings.
Written assignment 1
Ac 1.1. 1.2
People working within settings, communicate for various reasons starting by building relationships. When a new person joins a setting whether that being a new practitioner a young person or a child, we will use some form of communication usually it would start with some form of written communication, an application form or child and family details form etc. When arriving at the setting this will move on to body language, smiling and talking, this is where the relationship building begins, getting to know people on a more personal level so you can work more effectively with them. More reasons to communicate are, To build relationships, express needs, to share ideas and information, to reassure, to express feelings, to socialise, to ask questions, to share experiences and information share with other organisations. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. Communication is an essential tool a Practitioner can use to meet the needs of children or young people. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported, all Practitioners attend a team talk at the beginning of each shift thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with Practitioners to express their needs and preferences and to ensure they are met. As a Practitioner I would discuss the options and choices available to the individual to allow them an informed choice in regards to their child or young person’s care.
When starting at my setting the practitioners were open and friendly which made me feel very welcome and able to ask questions about their roles and how they carried out certain activities, they would share thoughts and ideas with me, as time has gone on and I have progressed through my level 2 CYPW, I am now able to contribute my activity ideas in planning, we all express our own needs and feelings in morning team meetings and respect each other’s suggestions and talk in a calm manner, I really feel part of the team.
Watching my colleagues work with the children, how they communicate and gather information about the children’s progress has taught me that effective communication and maintaining good working relationships are at the core of all that we do and I too have picked up these skills, not only with the adults but with the children too. Children and young people also need to feel they are being listened to and that their feelings and ideas are important, so being open and friendly, getting down to their level, giving them good eye contact and time to talk will help a child or young person feel valued and communication will become natural to them. I maintain this practice in my work every day.
Children and young people as well as adults need reassurance and acknowledgement that they are doing well, we all like praise no matter what age so remembering to acknowledge good behaviour/work practice and work well done by speaking, giving eye contact or a smile just to let the child, young person or adult know you have recognised their actions.
AC 3.1, 3.2
Our knowledge and understanding of the world, the words we use and how we use them is influenced by your culture, your culture is the group or community someone is born in, grew up in and now live in, each of these contains a group of people who will influence how you interpret things. Our families will...
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