Preview

Cyp 3.2 A4.1

Good Essays
Open Document
Open Document
685 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Cyp 3.2 A4.1
AC4.1 Explain the implications of consumer-related legislation on customer service delivery.
Legislation is the most important restriction placed on organisations. There are many laws that affect the delivery of customer service. Implications of these on customer service can include products or services meeting the regulations and that staff need to know and follow clear procedures in order to remain compliant to the legalisations; these procedures must be put in place by organisations and all staff should be trained in these procedures. Breach of these laws can result in fines, compensation, loss of reputation and even imprisonment.
Consumer Credit Act 2006
This act regulates consumer credit and covers areas such as eligibility for credit
…show more content…
It also covers the supply or offer to supply any goods to which a false trade description has been applied.
It also means that organisations are not allowed to make certain types of false statement about the provision of any services, facilities or accommodation.
This law is enforced by trading standards officers.

Sale of Goods Act 1979/2002
This act relates to the pricing and quality of products and/or service supplied to a consumer. Goods and services should be fit for purpose, of good quality and as described. It ensures that services provided must be up to an acceptable standard and at a reasonable price (if the price was not agreed in advance).

AC4.2 Explain the implications of confidentiality and data protection legislation for the collection, storage and use of customer information.
Data Protection Act
This act relates to the confidentiality of information and who has access to it. It has eight principles.
All data must:
• Be obtained lawfully and fairly
• Kept no longer than necessary
• Obtained with the consent of the individual
• Be available only to authorised personnel
• Be adequate, relevant and not excessive
• Be treated confidentially
• Be accurate and up to

You May Also Find These Documents Helpful

  • Satisfactory Essays

    unit 637

    • 297 Words
    • 2 Pages

    1.2. Explain the legal requirements and agreed ways of working for the security and confidentiality of information.…

    • 297 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Ptlls Regulations

    • 501 Words
    • 3 Pages

    Data Protection Act (1998): states that all personal information held on record must be protected, strictly controlled in line with regulations and must be obtained, stored, disclosed and disposed of in line with strict guidelines.…

    • 501 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    1. Every department has its own expectations of how to treat customers and there is…

    • 4355 Words
    • 18 Pages
    Powerful Essays
  • Good Essays

    The Sales of Goods Act means that goods must be as described, of satisfactory quality and fit for purpose. This means, for example, if something was advertised as the colour red and when it was purchased was in fact the colour blue, the Sales of Goods Act will have been breached.…

    • 1307 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    The Trade Descriptions Act 1968 is an act of parliament of the United Kingdom which protects consumers from traders, manufactures, service industries, and who makes false or misleading statements about what they sell. In accordance with the Act the product sold must me in satisfactory quality, as described and fit the purpose which it is bought. In the case of Tesco v Natrass the following articles of the Act was provided:…

    • 1505 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    There a certain provisions of the Sale of Goods Act which must be addressed by both the buyer and the seller. These can fall under the implied terms of the contract and are those that both parties must abide by to avoid a breach of contract. The main provisions of this Act are; to protect buyers from buying goods of sellers who are not entitled to sell the goods, Rowland v Divall [1923] 2 KB 500 (section 12) , any goods sold by a description must then match the description told to the buyer by the seller, Arcos v Ranaason [1933] AC 470 (section 13), all goods sold must reach the satisfactory standard of quality, Stevenson v Rogers [1999] 1 All ER 613 (section 14), and that goods that are sold by sample must be of the same quality and match that of the…

    • 3443 Words
    • 14 Pages
    Powerful Essays
  • Powerful Essays

    Social

    • 4768 Words
    • 20 Pages

    Objectives The Objectives of this unit are to: • • discuss the salient features of the Act present selected case law on the subject…

    • 4768 Words
    • 20 Pages
    Powerful Essays
  • Good Essays

    Terms and Conditions

    • 398 Words
    • 2 Pages

    14) The buyer shall have the right to inspect the goods at the time and place of delivery and may refuse to accept same if they do not comply with sample or description.…

    • 398 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Hospitality Law

    • 2238 Words
    • 9 Pages

    Goods to be manufactured or produce by the seller after the making of the contract of sale.…

    • 2238 Words
    • 9 Pages
    Good Essays
  • Satisfactory Essays

    c) Specific goods. Before a sale can take place the goods must be identified and agreed upon.…

    • 3222 Words
    • 13 Pages
    Satisfactory Essays
  • Powerful Essays

    market, where a third party may have some duty or responsibility over the contract, and therefore, is…

    • 2744 Words
    • 11 Pages
    Powerful Essays
  • Powerful Essays

    The Consumer Guarantees

    • 1939 Words
    • 8 Pages

    Certain terms are defined in the Act itself (Section 2). These definitions are important in determining in what circumstances the Act will or will not apply. The Act defines “Goods”, “Service”, “Supplier”, “Manufacturer”, “trade”, and other terms. The key definition in the Act is “Consumer”. This is defined to mean a person who:-…

    • 1939 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    Unit 3 P6 M2

    • 924 Words
    • 4 Pages

    The Sale of Goods Act 1979 is an Act of the Parliament of the United Kingdom which regulate contract in which supplies are bought and sold. The Act consolidates the Sale of Goods Act 1893 and following legislation, which in twist consolidate the previous ordinary law. The Act lays downward a small number of required legal rules, but these limits are least: the size of the Act is concerned with a collection of presumption and implied terms, which aspire to replicate the commercial prospect in the most commonly, decided sales contracts. In the absence of contrary contract these terms will government a contract in the Act's remit. The…

    • 924 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Actionable Misrepresentation

    • 3020 Words
    • 13 Pages

    Misrepresentation is a concept in contract law referring to a false statement of fact made by one party to another party, which has the effect of inducing that party into the contract. For example, under certain circumstances, false statements or promises made by a seller of goods regarding the quality or nature of the product that the seller has may constitute misrepresentation. A finding of misrepresentation allows for a remedy of rescission and sometimes damages depending on the type of misrepresentation.[citation needed]…

    • 3020 Words
    • 13 Pages
    Good Essays
  • Satisfactory Essays

    2. Providing services that meet customer needs and any published service standards, Dealing with people helpfully, promptly and sensitively, having regard to their individual circumstances, responding to customer needs flexibly including, where appropriate, in a…

    • 422 Words
    • 2 Pages
    Satisfactory Essays