Legislation is the most important restriction placed on organisations. There are many laws that affect the delivery of customer service. Implications of these on customer service can include products or services meeting the regulations and that staff need to know and follow clear procedures in order to remain compliant to the legalisations; these procedures must be put in place by organisations and all staff should be trained in these procedures. Breach of these laws can result in fines, compensation, loss of reputation and even imprisonment.
Consumer Credit Act 2006
This act regulates consumer credit and covers areas such as eligibility for credit …show more content…
It also covers the supply or offer to supply any goods to which a false trade description has been applied.
It also means that organisations are not allowed to make certain types of false statement about the provision of any services, facilities or accommodation.
This law is enforced by trading standards officers.
Sale of Goods Act 1979/2002
This act relates to the pricing and quality of products and/or service supplied to a consumer. Goods and services should be fit for purpose, of good quality and as described. It ensures that services provided must be up to an acceptable standard and at a reasonable price (if the price was not agreed in advance).
AC4.2 Explain the implications of confidentiality and data protection legislation for the collection, storage and use of customer information.
Data Protection Act
This act relates to the confidentiality of information and who has access to it. It has eight principles.
All data must:
• Be obtained lawfully and fairly
• Kept no longer than necessary
• Obtained with the consent of the individual
• Be available only to authorised personnel
• Be adequate, relevant and not excessive
• Be treated confidentially
• Be accurate and up to