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Cutomer Service0
The Hong Kong Institute of Vocational Education (Chai Wan)
Leisure Management
Module Title: Customer Service Fundamentals
Module code: HST3002
Tutor: Kan Chung
Class: 1B
Name: Cheng Ho Wang
Kwok Tsz Ying
Lam Nga Yan
Leung Hiu Wing
Foo Fong Kit
Wong Chunk Yin
Yan Shuk Han
Yeung Pui Yi
Submission Date: 24/10/2014 Part1:
Kempinski Hotel Chengdu

Kempinski Hotels S.A. is an international hotel chain founded as the Hotelbetriebs in Berlin, Germany, in 1897, which makes it Europe's oldest luxury hotel group. The Corporate Office is located in Geneva, Switzerland. Kempinski Hotels currently operates 103 five-star hotels in 36 countries. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotels.
One of 103 five-star hotel who is Kempinski Hotels Chengdu from China.
Chengdu's rich history dates back 2,400 years and has been called "Tian Fu Zhi Guo", literally a place richly endowed with natural resources. Blessed with natural wonders and home of the giant pandas, all listed as UNESCO World Heritage Sites, Kempinski Hotel Chengdu invited you to experience nature as never before.

For over a decade the Kempinski Hotel Chengdu has been welcoming both business and leisure travelers providing European Hospitality with the flair of Sichuan spice.
Kempinski Hotels is located in the heart of the city of the south, away from the Shuangliu International Airport; 20 minutes’ drive from the city center is only 10 minutes’ drive away. This 25-storey modern luxury hotel is the latest landmark in Chengdu. Have all kinds of luxurious rooms, including a luxurious presidential suite, two executive floors, an executive lounge and three non-smoking floors. Each room is furnished tastefully furnished, the area from 34-230 square meters ranging from coffee and tea-making tools, in-room safe and mini-bar. There is guest bathroom decor, luxurious facilities, with separate shower multifunction device.
Kempinski many important cities in

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