Customer Service Research Paper
VALUE ADDED SERVICE FEATURES
Appendix Y
Click on the section that you are interested in
1 ABOUT THIS appendix 4
2 BASIC SERVICES 5
2.1 Caller ID 5
2.2 Call Waiting 6
2.3 Group Call 6
2.4 Optus 124YES (124 937) 8
2.5 Me2U 9
2.6 Rollover 11
2.7 SMS Usage Alerts 13
3 MESSAGING SERVICES 15
3.1 Optus SMS 15
3.2 Optus Group SMS 17
3.3 SMS 2 Email 19
3.4 Optus Web SMS 21
3.5 SMS Chat – EFFECTIVE 21 JANUARY 2011, SMS GAMES WILL NO LONGER BE AVAILABLE 24 3.6 Optus MMS (including Optus Email MMS) 25 3.7 Optus Web MMS 28 3.8 Optus SurePage 30 3.9 Optus Mobile Instant Messaging (This service is no longer available for use) 34 3.10 Inbound SMS 37 3.11 Facebook SMS Alerts Service 39
4 VOICEMAIL SERVICES 41 …show more content…
CALLER ID
What is the name of the value added service feature?
Caller ID
Which services can you use the value added service feature with?
|Digital √ | |MobileSat® X | |Optus Thuraya √ | |Pre-paid √ |
To which customers is the value added service feature available?
Consumer √
Corporate √
Small or medium business customer √
What is the value added service feature and what is it used for?
Caller ID allows your phone number to be sent when you make phone calls and receive a phone number when called from a service which has the facility to send CLI. Your phone number will be sent with each call you make using the Optus Mobile Digital Service or Optus Thuraya Service unless you block the …show more content…
• You automatically get the Rollover feature depending on the Pre-Paid calling offer you are on. Rollover does not apply to some calling offers such as Optus Turbo Text™ and Optus Turbo Max™.
How do you de-activate the value added service feature?
Rollover can only be de-activated if you change your calling offer to one that does not include the feature or if you have exceeded the limit on your Prepaid partition.
• Rollover will only apply to the type of credit that is being topped up.
• Rollover will only apply to unused credit.
• $10, $15 and $20 Top Ups will always roll over regardless of the Prepaid calling offer you are on.
Maximum balances will apply for each partition.
a) If you have reached your maximum balance for the partition, the credit will not rollover for that partition (please confirm).
b) If you have not reached your maximum balance for the partition and have recharged, the credit on the new recharge will add to the existing credit of the partition as per the maximum balance only. The expiry date will extend as per the new
Appendix Y
Click on the section that you are interested in
1 ABOUT THIS appendix 4
2 BASIC SERVICES 5
2.1 Caller ID 5
2.2 Call Waiting 6
2.3 Group Call 6
2.4 Optus 124YES (124 937) 8
2.5 Me2U 9
2.6 Rollover 11
2.7 SMS Usage Alerts 13
3 MESSAGING SERVICES 15
3.1 Optus SMS 15
3.2 Optus Group SMS 17
3.3 SMS 2 Email 19
3.4 Optus Web SMS 21
3.5 SMS Chat – EFFECTIVE 21 JANUARY 2011, SMS GAMES WILL NO LONGER BE AVAILABLE 24 3.6 Optus MMS (including Optus Email MMS) 25 3.7 Optus Web MMS 28 3.8 Optus SurePage 30 3.9 Optus Mobile Instant Messaging (This service is no longer available for use) 34 3.10 Inbound SMS 37 3.11 Facebook SMS Alerts Service 39
4 VOICEMAIL SERVICES 41 …show more content…
CALLER ID
What is the name of the value added service feature?
Caller ID
Which services can you use the value added service feature with?
|Digital √ | |MobileSat® X | |Optus Thuraya √ | |Pre-paid √ |
To which customers is the value added service feature available?
Consumer √
Corporate √
Small or medium business customer √
What is the value added service feature and what is it used for?
Caller ID allows your phone number to be sent when you make phone calls and receive a phone number when called from a service which has the facility to send CLI. Your phone number will be sent with each call you make using the Optus Mobile Digital Service or Optus Thuraya Service unless you block the …show more content…
• You automatically get the Rollover feature depending on the Pre-Paid calling offer you are on. Rollover does not apply to some calling offers such as Optus Turbo Text™ and Optus Turbo Max™.
How do you de-activate the value added service feature?
Rollover can only be de-activated if you change your calling offer to one that does not include the feature or if you have exceeded the limit on your Prepaid partition.
• Rollover will only apply to the type of credit that is being topped up.
• Rollover will only apply to unused credit.
• $10, $15 and $20 Top Ups will always roll over regardless of the Prepaid calling offer you are on.
Maximum balances will apply for each partition.
a) If you have reached your maximum balance for the partition, the credit will not rollover for that partition (please confirm).
b) If you have not reached your maximum balance for the partition and have recharged, the credit on the new recharge will add to the existing credit of the partition as per the maximum balance only. The expiry date will extend as per the new