Customer Service Paper 1

Topics: Customer service, Customer, Cashier Pages: 6 (1402 words) Published: December 3, 2014
January 18, 2014
“Types of Jobs”

Customer Service Positions
There are several types of customer service jobs out in the world that have certain requirements and back rounds that need to be met in order to qualify for a certain job. I found a job post on Monster.com for a customer service management position through the company Ecovacs Robotic Inc. located in Glendale, California. A customer service manager is to provide excellent customer service policy for the organization, develop a customer service policy for the organization, manage and hire a team of customer service staff, and handle face to face inquires. Ecovacs is a company that sales different variety of electronics. To qualify for this position, you have to either have a Bachelors Degree or equivalent experience plus five years customer service experience. It is also required to have exceptional interpersonal communication and negation skills. (Monster.com) The major requirements to work at Ecovacs are performing excellent management, training, and development skills. As a customer service manager you must lead your team to meet organizational objectives and achieve results to build up the company you’re working for. Being able to organize and plan multiple priorities to meet deadlines. Ecovacs wants you to have two years’ experience in the electronic and technology industry of sales. Majority of the customer service positions for different companies requires the same criteria as far as managing a team of staff, knowing how to communicate, and being able to set up plans and meeting your goals as a team and company. A median salary for a customer service manager in the state of California is $38,000 a year. California’s salary is eight percent higher than average customer service manager salaries and incomes nationwide. Nationwide it ranges between $32,000 and $34,000 a year. (Indeed.com)

On Jobpath.com they had an opening position for a medical receptionist in Illinois. A medical receptionist works in the Healthcare Services according to Jobpath.com. A medical receptionist does not require college level education. The requirements to become a medical receptionist are to have one to three years’ experience as a receptionist in a medical practice. It’s required that you have open availability which means you are able to work a flexible schedule with rotating weekends. You must have a reliable source of transportation because you’ll have to travel to two different locations weekly. You must have knowledge of ICD-9 and CPI’s and have excellent written and oral communications skills. A medical receptionist job is checking in patients, answering phone calls and taking messages. It is required that you know how to communicate with insurance companies in order for customers to receive prescription coverage and have valid insurance information. A medical receptionist must be able to constantly be on your feet, engaging in several tasks which require a lot of multi-tasking. The average salary for a medical receptionists ranges from $23,000 to $25,000 a year nationwide. (Indeed.com)

Working at Safeway we are a company that promotes excellent customer service. I decided to research the job of a cashier position. I visited Safeway.com for more information about a cashiers position. I did not find the information I needed so I went to Shrm.org for a detailed description about a cashier. A cashier, according to Dictionary.com is an employee, as in a market or department store, who collects payments for customer purchases. A cashier is responsible for maintaining guest services as company standard, generate sales, operate sales, operate cash registers, and follow all company policies at all times. A cashier must have a high school diploma or the GED equivalent in order to qualify for the position. (Snagajob.com) The requirements to become a cashier are being able to work varied hours and days as business dictates. You must be able to read, count, and write all...

References: Safeway - Official Site." Safeway - Official Site. N.p., n.d. Web. 19 Jan. 2014. http://www.safeway.com/IFL/Grocery/Home
"Cashier Job Description." - How to Become a Cashier
"Customer Service Manager: Job Description." | Prospects.ac.uk. N.p., n.d. Web. 20 Jan. 2014.
"Search Jobs for FREE with Monster." Search Jobs for FREE with Monster. N.p., n.d. Web. 20 Jan. 2014.
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Walmart Customer Service Essay
  • Customer Service Essay
  • Customer Service Essay
  • customer service paper
  • Demonstrate understanding of customer service Essay
  • customer service Essay
  • customer service Essay
  • Customer Service Essay

Become a StudyMode Member

Sign Up - It's Free