Customer Service Level 2, Unit 2 Section1

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Section 1 – Understand the factors that affect an organisation and the customer service role

1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.

Please ensure you provide a description for each organisation, rather than a list.

Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food service retailer and aimed at making profit and its restaurants are owned and operated by local people worldwide. Its mission is becoming a leader in food sector and best customer service according to their needs. Their main product is food. | Commercial organisation | Hilton Hotels & Resorts | Hilton Hotels are the leading name in service industry and most recognized. They are either owned , managed, or franchised to independent operators by Hilton Worldwide. Their main purpose is to give their customers individualised service and best hotel quality. | Public organisation | NHS ( National Health Service) | NHS is publicly funded healthcare system and politically accountable to the government. The service provides a comprehensive range of health services, the vast majority of which are free at the point of use for residents of the United Kingdom | Public organisation | HM Revenue & Customs | HMRC is the UK’s tax authority, responsible for making sure that the money is available to fund the UK’s public services and for helping families and individuals with targeted financial support. | Third sector organisation | Marie Curie Cancer Care | It is a UK charity organisation providing support to people with cancer and other terminal illnesses. Moreover the organisation dedicated to raising awareness and funds for cancer and terminal illnesses also provides care services or fund specialist healthcare professionals. Their services are nursing, hospices,

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