customer service
Section 1 – Understand the factors that affect an organisation and the customer service role
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
Organisation type Name of organisation Description of products and services
Commercial
organisation
Microsoft Sells and makes a variety of computers, laptops and mobile phones for indivials and business and school use.They also offers a computer repair service with a free collection and delivery service.Other services they provide include a free email service for individuals and companies through outlook.com.
Offers and provides companies and individuals with a free online storage service via one drive and also a internet calling and messaging service.
Provides an operating system for many devies such as andriod and pc.
Commercial
organisation
Audi Provides customers with insurance if their car is lost or stolen.Along with roadside recovery if they break down, they also offer warrenties on all vechiles and car parts.Make and sell over 14 different models of vechiles including Audi A3,A4 etc.Provide cutomers with repairing services, service checks and mots.Have a series of magazines and apps . Provide customers to have a change on a ausi driving experience at a top race course. They also sell a range of merchandise indluing audi bags and watches.
Public
organisation
NHS Is the provider of emergency and urgent care.Provider of all health care including dental, eye sight and hearing.They also provide doctor services, sexual health,pregancy planning, stop smoking services and also provide free presciption service.Provide upto date training for student nurses and staff.Provides health supplies and aids to elderly homes and other businesses.
Public
organisation
Police
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
Organisation type Name of organisation Description of products and services
Commercial
organisation
Microsoft Sells and makes a variety of computers, laptops and mobile phones for indivials and business and school use.They also offers a computer repair service with a free collection and delivery service.Other services they provide include a free email service for individuals and companies through outlook.com.
Offers and provides companies and individuals with a free online storage service via one drive and also a internet calling and messaging service.
Provides an operating system for many devies such as andriod and pc.
Commercial
organisation
Audi Provides customers with insurance if their car is lost or stolen.Along with roadside recovery if they break down, they also offer warrenties on all vechiles and car parts.Make and sell over 14 different models of vechiles including Audi A3,A4 etc.Provide cutomers with repairing services, service checks and mots.Have a series of magazines and apps . Provide customers to have a change on a ausi driving experience at a top race course. They also sell a range of merchandise indluing audi bags and watches.
Public
organisation
NHS Is the provider of emergency and urgent care.Provider of all health care including dental, eye sight and hearing.They also provide doctor services, sexual health,pregancy planning, stop smoking services and also provide free presciption service.Provide upto date training for student nurses and staff.Provides health supplies and aids to elderly homes and other businesses.
Public
organisation
Police