CUSTOMER SERVICE: CASE STUDY.
Customer service is the interaction between customers and the providers of goods and/or services on sales and thereafter. But sometimes it can be more than just a customer being served. I would like to look into a case of a policeman and a bus driver, and what should have been done to prevent it.
A witness explained that on one morning at a bus station, there was an argument between a policeman and a bus driver. The policeman stopped the bus driver on a regular checkup, and demanded for a driver’s license. The driver refused to hand over his license. If you would ask me I would say that this was a mistake made on the occasion. “If a police stop you while you are driving for a motor vehicle, you are not required to answer questions except about your driver’s license, insurance and motor vehicle registration. If you refuse to show him the documents the police can arrest you. Others in the vehicle are not required to answer questions” – www.legal-info.legel.nb/en/law_police_you_rights Here clearly the policeman did what he was supposed to do. Therefore the driver had the right to be arrested. But did the driver make the first mistake on this morning scene? After the police man stopped the bus driver and asked for his driving license. It seems that before they had their disagreements, the policeman walked around for a check. “If a policeman stops you and asks you questions you are not required to answer any. If you are not under arrest you are entitled to go on your way. “The policeman neither can search you in a public area. He can only search for Drugs, liquor, weapons etc.” -www.legal-info.legel.nb/en/law_police_you_rights
Therefore the policeman did not have the right to search the bus or check on anything except the driver’s license and the vehicle’s insurance.
Considering these two parties are customers to each other, there is a best way for each of them to deal with the other in the best manner. Always be...
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