Customer Service

Good Essays
Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | |

An informational essay on how to provide superior customer service using these seven skills: The right attitude, Understanding the customer’s needs, Clear communication, Dealing with difficult customers, Business telephone etiquette, Customer service and technology, and Serving diverse populations. The essay provided also uses examples of these situations and may include a solution to an issue you may have later. |

Great customer service is derived from experience, good communication skills, listening skills, problem solving, and a good attitude. You need to build relationships with your customer, be responsive, and emphasize value not a price. All of these qualities are necessary to become customer-centric.
The Right attitude is something that needs to be addressed on a day to day basis. One day you might not have had a good start but when you are in the presence of a customer you should always ask “how they are doing today?” When they respond they will almost always answer “good and how are you?” Your answer should be something like well “I’m doing well today”, even if you’ve had a rough week. You need to be friendly to the customer and try to build a connection or relationship with each and every customer if you want them to continue to buy your goods or services.
Great customer service is not only built on your attitude, but your understanding of a customer’s needs. Customers are your key to a successful business without them there isn’t a market. Understanding their needs when they come into your facility is important, have a conversation with them get to know what their likes and dislikes are. This way you have a better understanding of what they are looking for and how you can help them find it. This also shows the customer that you know what you are doing, and you are there to satisfy them in any way possible. Also



Bibliography: There were no sources used in this document to help me conduct my essay.

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Hoyts Cover Leter

    • 299 Words
    • 2 Pages

    Achieving excellence in customer service and connecting well with clients has always been of high importance throughout my work experience. I consider it necessary to build up a good rapport with all customers so that they enjoy their experience and have a desire to return. I hope to have the opportunity to prove that I am able to perform not only my set duties but to branch out, using initiative and flexibility in other tasks. I endeavour to understand exactly what clients’ need and promote as much as is necessary without being overbearing.…

    • 299 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    To be the best in your profession you have to know good customer service, you have to be patient, understanding, you have to know a lot about your profession, and you have to be motivated. You can maximize the customer expectations and perceptions about your company’s customer service by making sure the customer gets more than they expected, and this helps to maximize the customer’s expectations.…

    • 401 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Customer service begins with you. Hiring and retaining service-minded people and properly training them to provide excellent service is a good start, but don 't stop there. Conduct customer surveys to find out how you 're doing, and then tailor your service to meet their expectations. Bad service, including seemingly small things such as the way an employee answers the telephone, can devastate a small business. Check in occasionally and use meetings, memos and incentives to make sure your employees are doing their best for your business. A friendly, pleasant…

    • 1443 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    Customer services is the provision of services to customers both before during and after the sale, it is designed to improve customer satisfaction and to ensure the product has met the expectations of the customers. A bad experience of customer service can change the customers opinion of the whole organization therefore it’s important that employees must be able to ensure the customer leaves having got what they wanted and are happy.…

    • 831 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Article Summary

    • 335 Words
    • 1 Page

    The suggestions the author gives are very good and center on being empathetic to your customer. Making yourself or a representative available for face to face communication of issues and questions is also mentioned. She finishes with reminding us that competition is fierce customers have a wide choice of alternatives. The customer usually goes with the best value that they see. This does not dismiss the importance of customer service as people do remember those that treat them well.…

    • 335 Words
    • 1 Page
    Satisfactory Essays
  • Better Essays

    take excellent care of the customer’s needs. They have the talent and expertise to do whatever the…

    • 915 Words
    • 4 Pages
    Better Essays
  • Satisfactory Essays

    They can keep a friendly attitude, keep good eye contact with the customer, be attentive and acknowledge the customer. Follow through with whatever the customer needs. Make the customer feel welcome and grateful.…

    • 654 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    Customer relations are so important to the welfare of a business; good customer service could be the tie that binds a company with their clients. One factor that…

    • 744 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Good Customer Service

    • 324 Words
    • 2 Pages

    You are provided to answer the following questions either orally or written as agreed with your lecturer. Please write your answers very clearly. If you do not understand any of the questions please ask your lecturer for defined explanation…

    • 324 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Effective customer service involves satisfying customer needs, so the first step is to find out what these are. All customers contact a business because they want something. Businesses use several methods to identify the needs of their customers quickly. E.g. restaurants, supermarkets, Argos, Thomas Cook…

    • 798 Words
    • 4 Pages
    Satisfactory Essays
  • Powerful Essays

    Training Plan

    • 1446 Words
    • 6 Pages

    By training the team in customer service, they will better learn how to serve their customers and by doing so, will hopefully help to form business relationships with the customers and increase the rate of return customers. With the amount of competition in the market today, it is important to be able to keep customers. The ability to solve problems and form relationships with customers is crucial. (Cascio, 2005)…

    • 1446 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    During most customer service experiences, the “customer” is looking for one solid factor to occur: Satisfaction. Satisfaction can be found through providing the customer with each and every one of the aspects listed above. It can also be broken down into hundreds of different needs and wants but there are six main aspects to consider during every customer service encounter. These facets include: the customer, organizational culture, human resources, products & deliverables, delivery system and service.…

    • 942 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Customer Service Skills

    • 854 Words
    • 4 Pages

    Customer service is a very important factor in today’s society. Customer is any relationship, conversation, or interaction an employee has with a customer. Good customer service is the key to a successful business. I learned some things out this class that are relevant to me. I can use them throughout my career.…

    • 854 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Diploma in business

    • 357 Words
    • 2 Pages

    If you want to provide the best customer service, all of your staff need to have good communication and sales skills. You will also need to show leadership by personally providing excellent customer service at all times. Learn more about the sales process.…

    • 357 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Tesco - Customer Service

    • 1606 Words
    • 7 Pages

    Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.…

    • 1606 Words
    • 7 Pages
    Good Essays

Related Topics