Customer Satisfaction: a Study on Bank Alfalah Limited

Satisfactory Essays
Internship Report

Customer Satisfaction: A Study on Bank Alfalah Limited

Exam Roll: 020016
Internship Report on
Customer Satisfaction: A Study on Bank Alfalah Limited

Prepared For:
Chairman
Internship Placement Committee

Prepared By:
Exam Roll No.: 020016
Registration No.: 18122
4th Year, 8th Semester
Batch No.: 12th, BBA Program
Academic Session: 2002-03

DEPARTMENT OF BUSINESS ADMINISTRATION
JAHANGIRNAGAR UNIVERSITY, SAVAR, DHAKA 1342

APRIL 30, 2008
April 30, 2008

Chairman
Internship Placement Committee
Department of Business Administration
Jahangirnagar University
Savar, Dhaka-1342

Subject: Submission of Internship Report.

Dear Sir:
With due respect I would like to inform you that I have completed my internship program in Bank Alfalah Limited and prepared my internship report titled “Customer Satisfaction: A Study on Bank Alfalah Limited”. I am placing my internship report to you for your kind evaluation.

The three-month internship in Bank Alfalah Limited (Dhanmondi branch) was a worthwhile experience for me that helped me to develop an aptitude for building my career in banking sector. From the first day in the bank I found a friendly environment and I felt comfort to work in the bank.

The internship program gave me the opportunity to enrich my theoretical knowledge. I am grateful to you for providing me this unique opportunity of gaining such practical experiences. I tried my best to highlight my practical experience in the organization and in this report.

I hope my effort would succeed to yet your satisfaction. I will be available at any time convenient to you for clarification of any point of his report.

I therefore, would like to take the honor of thanking you for letting me have this unique opportunity to transfer my theoretical knowledge into



Bibliography: 1. Zeithmal A. Valarie, Bitnar M. Jo and Gremler D. D, Service Marketing, Singapore: Mcgraw Hill Education (Asia), 2006 2 4. Islam Mahmudul, General Banking System of Bank Alfalah Limited: Special Reference to Customer Service Department, Dhaka, 2007 5

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