Customer Satisfaction Survey Questionnaire
CUSTOMER SATISFACTION SURVEY OF NEPAL SBI BANK
Your responses are anonymous and confidential.
1. Gender
1. Male [ ]
2. Female [ ]
2. Age
1. 30 years and below [ ]
2. 31-40 years [ ] 3. 41-50 years [ ] 4. Over 50years [ ]
3. What is your primary occupation?
1. Business Man [ ]
2. Government Employee [ ]
3. Private Employee [ ]
4. House Wife [ ]
5. Student [ ]
6. Other (Please specify) ………………………………. ................................................. 4. Your permanent residence. 1. Inside Kathmandu valley [ ] 2. Outside Kathmandu valley [ ]
5. How much is your yearly income?
1. Less than 50,000 [ ]
2. 50,000 to 100,000 [ ]
3. 100,000 to 300,000 [ ]
4. 300,000 to 500,000 [ ]
5. 500,000 and above [ ]
6. Currently you are using which of the following products? Check all that apply.
1. Dhanabriddi Yojana [ ]
2. Swornim Bachat [ ]
3. Ujjwol Bhavishya Bachat [ ]
4. Inderani Bachat Yojana [ ]
5. Bharat Yatra Card [ ]
6. Saral Bachat [ ]
7. Swasta Bachat [ ]
8. Barista Nagirik Bachat [ ]
9. E-Banking [ ]
10. SBI Express Remit [ ]
11. Real Time Gross Settlement [ ]
7. How did you learn about different product that our bank offers? (Check all that apply.)
1. SBI website [ ]
2. Newspaper or magazine article [ ]
3. Other website or search engine [ ]
4. Consumer brochure [ ]
5. Bank or financial services company [ ] 6. Friend or relative [ ]
7. Other (Please specify) ………………………………. ………………………………. 8. Do you
Your responses are anonymous and confidential.
1. Gender
1. Male [ ]
2. Female [ ]
2. Age
1. 30 years and below [ ]
2. 31-40 years [ ] 3. 41-50 years [ ] 4. Over 50years [ ]
3. What is your primary occupation?
1. Business Man [ ]
2. Government Employee [ ]
3. Private Employee [ ]
4. House Wife [ ]
5. Student [ ]
6. Other (Please specify) ………………………………. ................................................. 4. Your permanent residence. 1. Inside Kathmandu valley [ ] 2. Outside Kathmandu valley [ ]
5. How much is your yearly income?
1. Less than 50,000 [ ]
2. 50,000 to 100,000 [ ]
3. 100,000 to 300,000 [ ]
4. 300,000 to 500,000 [ ]
5. 500,000 and above [ ]
6. Currently you are using which of the following products? Check all that apply.
1. Dhanabriddi Yojana [ ]
2. Swornim Bachat [ ]
3. Ujjwol Bhavishya Bachat [ ]
4. Inderani Bachat Yojana [ ]
5. Bharat Yatra Card [ ]
6. Saral Bachat [ ]
7. Swasta Bachat [ ]
8. Barista Nagirik Bachat [ ]
9. E-Banking [ ]
10. SBI Express Remit [ ]
11. Real Time Gross Settlement [ ]
7. How did you learn about different product that our bank offers? (Check all that apply.)
1. SBI website [ ]
2. Newspaper or magazine article [ ]
3. Other website or search engine [ ]
4. Consumer brochure [ ]
5. Bank or financial services company [ ] 6. Friend or relative [ ]
7. Other (Please specify) ………………………………. ………………………………. 8. Do you