customer satisfaction survey at axis bank

Topics: Tata Motors, Tata Nano, Tata Group Pages: 55 (4800 words) Published: October 4, 2014
TABLE OF CONTENT
SR.NO.
CONTENTS
PAGE NO.

Executive Summary

CHAPTER 1
Introduction

1.1
Introduction of Topic

Objective Of Study

Scope Of Study

Limitation Of Study

CHAPTER 2
PROFILE OF THE ORGANISATION

2.1
History & Detail Of The Organization

2.3
Vision and Mission

CHAPTER 3
RESEARCH METHODOLOGY

3.1
Sample Design

3.2
Source and Method of Data Collection

CHAPTER 4
DATA ANALYSIS AND INTERPRETIONS

CHAPTER 5
FINDINGS AND SUGGESTIONS

CHAPTER 6
CONCLUSIONS

CHAPTER 7
BIBLIOGRAPHY

CHAPTER 8
ANNEXURES

ACKNOLDGEMENT

I take this opportunity and privilege to express my deep sense of gratitude to professor M.N.Navale, Honourable Founder President, Dr (Mrs.) S.M.navale, Founder Secretary, The Sinhgad Technical Education Society, Pune and Dr. Parag Kalkar, Director SIBACA. They have been a source of inspiration to me indebted to them for initiating me in the field of research. I am deeply indebted to faculty Member, SIBACA Mrs. Sunita Shah, my guide at Sinhgad Institute of Business Administration & computer Application, Lonavala without Whose help completion of the project was highly impossible. I take this opportunity and privilege to articulate my deep sense of gratefulness to the managing Director, and the staff of the Tata motors Car Plant for their timely help and positive encouragement. I wish to express a special thanks to all teaching and non- teaching staff members of Sinhgad Institute of Business Administration & Computer Application, Lonavala for their continuous support. I would like to acknowledge all my family members, relatives and friends for their help and encouragement.

Place: SIBACA, LONAVALAMina Rathod
Date: ………………………

EXECUTIVE SUMMARY

Today, in every organization personnel planning as an activity is necessary. It is important part of an organization .Human Resource planning is a vital ingredient for the success of the organization in the long run. There are certain ways that are to be followed by every organization which ensures that it has right number and kind of people, at the right place and right time ,so that organization can achieve its planned objective. The ability of the organization to attain its goals largely depends upon the effectiveness of it’s “To initiatives under education by department of CSR to Activities. A detailed and exploratory research is done over the net through relevant websites to delineate appropriate corporate social responsibility method to understand the current trends in the industry and to know the company profile. A questionnaire was undertaken as a tool for extraction to initiatives under education by department of csr.The 30 students from swaroopwardhin sansth Vidhydhanam scholarship students. Tata motors pvt.Ltd. Had answered the questionnaires. The answered questionnaires were, then analysed. To define in a capsule, it was more of an observation to Initiatives under education by Department of CSR in Tata motors.

CHAPTER 1
INTRODUCATION

CHAPTER 1
INTRODUCTION
What is CSR?
Corporate Social Responsibility
Different organizations have framed different organization have there is considerable common ground between them CSR is about how companies manage the business process to produce an overall positive impact on society Continuing commitment by business to behave ethically and contribute to economic Development while improving the quality of life of the work force and their families as well as of the local community and society at large Approaches in CSR:

Philanthropy: Monetary donations and aid given to local organization Community based development directly in to the business strategy of an organization Corporate success and social welfare are interdependent.

Process followed:
Need identification of communities
Prioritization of identified needs
Selection of needs which are...
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