Customer Satisfaction in Banking Industry

Topics: Bank, Online banking, Cheque Pages: 5 (749 words) Published: July 16, 2010
Top of Form


   New Member FAQ | Forums | Earn Revenue | Question: Code ethics-IETE and IIMM

Answer this and earn revenue.|
| |
| Resources| Entrance| Ask Experts| Exam Papers| Jobs| English| Projects| Universities| Colleges| Courses| Schools| Training| Study Abroad|
     Members | Communities | Business Directory | Classifieds | Reviews | Silverlight Games | Peer Appraisal | Bookmarks | Polls | Mentors | Links | MCA Projects |  Lobby |  Gift Shop |    Chat |    New Posts |    My India |


My Profile * Sign In * Register * AdSense Revenue Active Members Today * jyotibon (242) * N K Ravishanka... (130) * Siddharth Pani (120)Last 7 Days * Sowmya (3476) * N K Ravishanka... (2313) * Siddharth Pani (2286)more...

Awards & Gifts |
Online Exams * Aptitude Questions * General Aptitude Tests * Medical Entrance * Engineering Entrance * Bank Tests * TOEFL & IELTS Questions Fresher Jobs
Our fresher job section is exclusively for fresh graduates! Find jobs for freshers in major Indian cities including Bangalore, Chennai, Hyderabad, Pune or Kochi

Find educational articles, blogs, discussion threads and other resources.

Find details about any college in India or search for courses.


Resources » Articles/Knowledge Sharing » General »
A Model Questionnaire On Customer Satisfaction in Banking Service Posted Date: 20 May 2010    | Resource Type: Articles/Knowledge Sharing    | Category: General| Author: k. senthamilarasu| Member Level: Silver    | | Rating: | Points: 10 (Rs 5)| |


This is model questionnaire on customer satisfaction in banking service. | |

A survey On Customer Satisfaction In Banking Services

1. Name :

2. Address :

3. Occupation :

4. Annual Income :

5. Name of your Bank:

6. Do you think that your bank caters all your banking needs? (a) Yes (b) No

7. For the past how many years you have account with this bank?

8. What kind of account do you maintain in this bank?
(a)Current (b)Savings (c)Loan a/c (d)Demat (e)Credit card

9. Which of the following facilities is given more importance in your bank (a)Loan facilities (b)O/D facilities (c)ATM facilities

10. Does your bank conduct any recreation facilities for the customers (a) Yes (b) No

11. Does your bank have listed its share in stock exchange
(a) Yes (b) No (c)Not Aware

12. Does your bank have core banking facility for the customers (a) Yes (b) No

13. Do they charge unnecessarily for not maintain minimum balance in your account
(a) Yes (b) No

14. Does your bank offers competitive service charges
(a) Yes (b) No

15. Do you think your bank offers competitive interest rate
(a) Yes (b) No

16. Do you use the service of alternative bank
(a) Yes (b) No

17. What do you feel about overall service quality of your
(a)Excellent (b)very good (c)good (d)average (e)poor

18. Would you recommend this bank to your friends,relatives, associates
(a) Yes (b) No

19. When do you think of your bank what comes first in your mind (a)Personalised service (b)Wide branch network (c)Customer
service (d)computerised banking (e)Core banking

20. Your over all opinion about this survey
(a)Satisfactory (b)Will yield result (c)looking forward for result

| Related Resources: * What is a Current account in Bank? * What is savings bank account? * Opration of single account at Banks * What is DEMAT account? * What is a FIXED deposit account? * OnlineSBI | SBI Online | Online SBI | Net Banking | Onlinesbi | On Line SBI banking | Online Banking * And now SBI to take care of TTD Gold and Silver * Be careful of duplicate sites of ICICI and SBI * Automated teller machine (ATM) * Benefits Of Internet banking| Read related articles: Banking security    Banking methods    SBI net banking    Any...

Links: Today * jyotibon (242) * N K Ravishanka... (130) * Siddharth Pani (120)Last 7 Days * Sowmya (3476) * N K Ravishanka... (2313) * Siddharth Pani (2286)more...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Customer Satisfaction in Banking Industry Essay
  • Essay about Customer Satisfaction in Islamic Banking
  • Customer Relations in the Banking Industry Essay
  • Essay about Review of Literature About Online Banking and Customers Satisfaction
  • customer care and customer satisfaction Essay
  • Essay on Customer Satisfaction with E Banking in Bangladesh
  • Essay on Factors of Customer Loyalty in Banking Industry

Become a StudyMode Member

Sign Up - It's Free