CUSTOMER SATISFACTION

Topics: Demographics, Customer, Demographic profile, Customer service, Figure 8 / Pages: 15 (1297 words) / Published: Jun 26th, 2014
Customer Satisfaction
Survey Report
Assessment of PART Express Riders

August 10, 2011

Prepared by:
Piedmont Authority for Regional Transportation

Page |2

Table of Contents
Introduction ........................................................................................................... 3
Objectives............................................................................................................... 3
Methodology .......................................................................................................... 3
Respondent Profile................................................................................................. 3
Findings .................................................................................................................. 4
Recommendations ................................................................................................. 5
List of Figures ......................................................................................................... 6
Figure 1: Demographics ............................................................................................................................ 6
Figure 2: Largest Triad employers ............................................................................................................. 7
Figure 3: Ridership Satisfaction................................................................................................................. 7
Figure 4: Length Of Service Usage ............................................................................................................ 8
Figure 5: Ridership Frequency .................................................................................................................. 8
Figure 6: Route Usage Comparison ........................................................................................................... 9
Figure 7: Attribute Ratings

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