customer satisfaction

Topics: Maslow's hierarchy of needs, Job satisfaction, Employment Pages: 66 (19829 words) Published: April 5, 2014
2012

MBA
Arvindkumar Udhrejiay

(UOW) NO: 20797770
DATE OF SUBMISSION: 29th May 2012.
COLLEGE:

ABSTRACT
The relation between employee job satisfaction and employee performance is very important research topic because it is determine the employee’s feeling and progress and it is also very important subject for the any kind of the organization. The commonly held opinion is that “A satisfied worker is a productive worker”. A satisfied work force will create a pleasant atmosphere within the organization to perform well. Hence job satisfaction and employee performance has becomes major topics for research studies. The specific problem addressed in this study is to examine the impact of job satisfaction on performance. It considered which theories determine job satisfaction of an employee. It also considered influence of experience, profession and classification of employees on level of job satisfaction and performance. And most important part of this report is, there any relation between this job satisfaction employee performance, if have than why and how it’s create. So for the support our argument, primary data were collected through a field survey using a questionnaire from three different-different countries employee, and chosen employee are from the Professionals services, marketing, social services, general administration and labor-workers from the six different-different industries as well. The analysis data revealed that there exists positive or negative correlation between job satisfaction and performance of employees.

Key words: Job satisfaction, Job Performance, theories, and Relation between.

ACKNOWLEDGEMENTS

I would first like to thank & congratulation to my Wales University of Newport for providing us the best Master Program which offers the unique experiences that will prepare us for life at the top in this high competitive business world. I would also like to thank my dissertation supervisor, Johnny Lee, for his help in completing this report. His knowledge of the field and guidance has been very useful and supportable for my work. I would also like to thank our program had Mr. Fredrik sir, for their guidance about university updates and best support in every possible range, also I am really appreciate to Ma Gang for his best clerkly support during my whole course work. And I would like to thank my all friends and employee who have helped me in to the primary data collection; their opinions, comments, suggestions, and time were greatly appreciated. Also, thanks to my dearest parents for their unconditional love, encouragement, and continual & fully support in my student life.

TABLE OF CONTENTS
Page
ABSTRACT..................................................................................................................... 2 ACKNOWLEDGEMENTS................................................................................................ 3 TABLE OF CONTENTS................................................................................................... 4 LIST OF TABLE AND FIGURES..................................................................................... 6 CHAPTER

LITERATURE REVIEW..................................................................................................7 THE JOB SATISFACTION………………………………………………………………….....15 JOB SATISFACTION THEORIES…………………………………………….….……………17 1 MASLOW'S HIERARCHY OF NEEDS THEORY………………………………………..…17 2 ALDERFER'S ERG THEORY……………………………….………………………..……. 20 3 MCCLELLAND'S THEORY OF NEEDS.…………………………………………………....22 JOB SATISFACTION FACOTS…………………………………………………………..…….24 THE PERFORMANCE

PERFORMANCE ANALYSIS……………………………………………………..…...………28 FACTORS AFFECTING PERFORMANCEF……………………………………...….………..30 PERFORMANCE APPRAISAL METHOD……………………………………...…….……….34 THE OLD RESEARCH AND OOT-COME OF THE RELATION

JOB PERFORMANCE…………………………………………………………………..……..36 THE OLD...


References: 2.1.3 Social needs:
(Smith & Cronje, 1992) “People have a need for love, friendship, acceptance and understanding from other people”
2.1.4 Ego and esteem needs:
The fourth level of needs is the need for self-respect, recognition by others, confidence and achievement (Smith & Cronje, 1992)
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