customer satisfaction

Topics: Banks of India, Bank, Loan Pages: 55 (10315 words) Published: February 27, 2014
Research Project Report
―Customer Satisfaction on Public And Private Bank Loan‖
Submitted in partial fulfillment for the
Award of degree of
Master of Business Administration

Global Institute of Technology
Sitapura, Jaipur (Raj)-302022

Submitted To:

Submitted By:

Mrs.Mamta Soni

Mahendra Singh Rathore




Hereby I declare that the project report titled―Customer Satisfaction On Public And Private Bank Loan‖submitted for the awarded degree of MASTER OF BUSINESS AMINISTRATION, is my original work and the project report has not formed the basis for the award of any diploma, degree, associate ship, fellowship or similar other titles. It has not been submitted to any other university or institution for the award of any degree or diploma.


Mahendra Singh Rathore


Certified that Mr. MAHENDRA SINGH RATHORE,student of Master of Business Administration, IV semester has submitted his report “Customer Satisfaction On Public And Private Bank Loan.‖ after successfully completing the Project towards fulfillment of the syllabus requirement prescribed by Rajasthan technical University, Kota for MBA IV semester paper.

Mrs.Mamta Soni
( Ast. Professor)


This research report has been prepared to satisfy the requirements of the final semester of the 2-year MBA program at GIT, Jaipur under Rajasthan Technical University course of study. The main area of the research topic isthe project was a study of “Customer Satisfaction on Public and PrivateBank Loan, Jaipur City”.This report has been prepared after the collection of information from the Customer where they have highly appreciated the bank but a bit dissatisfaction with the interest charges which are high. Hence it is a systematic representation of the survey. An institute can develop the promotion based on concentrate attributes and extracurricular programs offered at there, or may choose to high light experienced staff and teachers as a benefit to prospective students. I thank everyone who participated and were involved during the research and report writing of this project.

Every task that is undertaken should be started by offering prayers to the Almighty and taking blessings from the elders. In addition, following the completion of the task, it should end by acknowledging those who extended their time, efforts, and assistance towards the completion of this research report.

I would like to take this opportunity to express my sincere thanks to my Institute teachers, Mrs.Mamta Soni for giving me an opportunity to write this research project and report my findings. Without their guidance and direction, it would not be possible to complete this report. I would also like to thank other faculty members of the GIT community for providing me guidance to carry out my research project effectively and efficiently. I extend my thanks to all teaching and non-teaching staff that were always ready to help me to reach my task.

I would also like to thank Mr. VidhuMathur (HOD), for their help and cooperation throughout our project
I am indebted to my parents, friends and relatives for their physical, psychological and moral support extended by them at all time.



List Of Content
(1) Banking in India
 Home loan
 Car loan
 Education Loan
(2)Introduction of Public bank
 State Bank of India
 State Bank Of Mysore
 Punjab National Bank
 Allahabad Bank
 Bank Of Baroda
 Bank Of Maharashtra
 IDBI bank

(3 ) Introduction Of Private Bank
 HDFC Bank
 Kotak Mahindra Bank
 ICICI Bank

(4)Objective Of The Study
(5)Scope Of Study
(6)Research Methodology
 Type Of data
(7)Data Analysis
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