Customer Perceptions of Bank Service Quality

Topics: Cyprus, Northern Cyprus, Bank Pages: 3 (726 words) Published: August 13, 2010
Customer Perceptions of Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University, TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example, in journal of small business managment, total quality managment and business excellence journal, tourism management journal, services marketing quarterly journal and international journal of health care quality assurance. Salih Katırcıoğlu graduated from the Department of Business Administration in Eastern Mediterranean University (EMU). He completed his M.A. study in Economics. He earned his Ph. D degree in Economics from Uludağ University (Bursa, Turkey) in 2000. Currently he is working at EMU as senior lecturer in the Department of Banking and Finance. Recently he has been involved in various researches and projects. Besides publications and ongoing academic studies, Dr. Katircioglu has already supervised M.A. theses.

Salime Mehtap Smadi received her Ph.D in Organisational Behaviour from Marmara University, Turkey. Currently, she is a full time lecturer in the Department of Business Administration. She is also the Assistant Coordinator of the EMU International Center, where she is actively involved in designing support systems for international students, devising strategies for international promotion and student recruitment and preparing advisory reports for the EMU Rectorate. She has recently completed a UNOPS/UNDP-PFF sponsored Auditor Training program in the field of ISO 14001, which qualifies her to become one of the first consultants in the field of Environmental Management Systems island wide. Her research interests include expatriate adjustment, cross cultural communication, service quality...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Essay on Improving Customer Service Quality in
  • bank service Essay
  • Discuss the differences between service quality perceptions of service quality and customer satisfaction Essay
  • Evaluation of the Customer Service Quality in Uttara Bank Limited Essay
  • manage quality customer service Essay
  • a study on customer perception Essay
  • Customer Service in Indian Bank Essay
  • service quality perception of customers on service providers- vodafone and loop. Essay

Become a StudyMode Member

Sign Up - It's Free