Customer Care
Chapter
1
- Introduction -
Origin of the Report
Report Previews
Abbreviation
1. Introduction
1.1 Origin of the report
The following Internship report is a requisite for the completion of the BBA internship program of North South University. It is a 4 credit hour course with duration of 12 weeks. This report was in the making for Dr. Abdul Hannan Chowdhury, Professor, School of Business & Director, BBA Program & CPDS, North South University. The primary goal of the internship is to provide a smooth transition from the student life to the corporate world.
As an intern, I worked in the Gulshan South Avenue branch of Shahajalal Islami Bank Limited for 12 weeks. As an intern, I had the opportunity to do different types of tasks, which broadened my perception about a bank’s operation. During this period, I used my observation and gained experience about various banking functions and day-to-day operation regarding the General Banking Sector.
During my internship, I was placed under the Branch Account Manager (BSSM), Mr. Goni. There I was constantly in touch with the bank’s customers where I got a chance to observe the customers’ behaviors and listen to all their complaints. I also got the opportunity to interview them at that point. This point was beneficial for me as I could directly observe the manager-customer dynamics and how the service quality varied with each new customer.
Shahjalal Islami Bank Limited was established as a public limited company on 1st day of April 2001 under the company’s act, 1994 for carrying out all kinds of banking activities with the authorized capital of Tk. 2,000.00 million divided into 20.00 million ordinary shares of taka 100 each. The Bank commenced its commercial operation in accordance with interest free Islamic Shariah based commercial bank on the 10th May 2001 under the group of Bank Companies act, 1991 with the permission
1
- Introduction -
Origin of the Report
Report Previews
Abbreviation
1. Introduction
1.1 Origin of the report
The following Internship report is a requisite for the completion of the BBA internship program of North South University. It is a 4 credit hour course with duration of 12 weeks. This report was in the making for Dr. Abdul Hannan Chowdhury, Professor, School of Business & Director, BBA Program & CPDS, North South University. The primary goal of the internship is to provide a smooth transition from the student life to the corporate world.
As an intern, I worked in the Gulshan South Avenue branch of Shahajalal Islami Bank Limited for 12 weeks. As an intern, I had the opportunity to do different types of tasks, which broadened my perception about a bank’s operation. During this period, I used my observation and gained experience about various banking functions and day-to-day operation regarding the General Banking Sector.
During my internship, I was placed under the Branch Account Manager (BSSM), Mr. Goni. There I was constantly in touch with the bank’s customers where I got a chance to observe the customers’ behaviors and listen to all their complaints. I also got the opportunity to interview them at that point. This point was beneficial for me as I could directly observe the manager-customer dynamics and how the service quality varied with each new customer.
Shahjalal Islami Bank Limited was established as a public limited company on 1st day of April 2001 under the company’s act, 1994 for carrying out all kinds of banking activities with the authorized capital of Tk. 2,000.00 million divided into 20.00 million ordinary shares of taka 100 each. The Bank commenced its commercial operation in accordance with interest free Islamic Shariah based commercial bank on the 10th May 2001 under the group of Bank Companies act, 1991 with the permission