Customer's Satisfaction on Mobile Banking

Topics: Mobile phone, Mobile network operator, Cellular network Pages: 6 (1230 words) Published: June 23, 2013
AN INTERNSHIP REPORT
ON
“CUSTOMER’S SATISFACTION OF PRIME BANK MOBILE BANKING (SMG INFO COM) LIMITED A STUDY ON KHULNA BRANCH”

Md. Arifuzzaman Khan
RMBA- 100160852

NORTHERN UNIVERSITY
BANGLADESH

Date of submission: July 2013

AN INTERNSHIP REPORT
ON
“CUSTOMER’S SATISFACTION OF PRIME BANK MOBILE BANKING (SMG INFO COM) LIMITED A STUDY ON KHULNA BRANCH”

The Report Submitted for the Award of the Degree of Master of Business Administration (MBA)

By

Md. Arifuzzaman Khan
RMBA- 100160852

SUPERVISOR
Afroza Parvin
Assistant Professor in Finance

DEPARTMENT OF BUSINESS ADMINISTRATION
NORTHERN UNIVERSITY
BANGLADESH

Khulna Campus, Khulna
July, 2013

LETTER OF TRANSMITTAL

July 25th, 2013

In charge,
Department of Business Administration
Northern University Bangladesh
Khulna Campus.

Subject: Submission of internship report on “Customer’s Satisfacton of prime Bank Mobile Banking (SMG info com) Limited” A Study on Khulna.

Dear Sir,
With due respect it is state that I am submitting my research report on “Customer’s Satisfaction of prime Bank Mobile Banking (SMG info com) Limited” A Study on Khulna. With my limited scope I tried my best to gather relevant information and data as outlined. Which is the requirement for obtaining the degree of Master of Business Administration offered by Northern University Bangladesh, Khulna campus, Khulna.

It was pleasure experience on my part to go through the process, which reaffirm my classroom knowledge into practice. Despite my insufficient knowledge, I hope the research report has attained its purpose to a considerable extend. The preparation of this report enabled me to a great extent to complement my outside knowledge.

Please find enclose herewith 2 (Two) copies of the report for your perusal and kind information. It will be pleasure to me if you kindly accept and consideration my research report.

I believe that the knowledge and experience I have gathered during my internship report preparation. It will immensely help me in my professional life. I will be obliged if you kindly approve this effort.

Thanking you for your valuable advice and cooperation.

Yours Sincerely

Md. Arifuzzaman Khan
ID: RMBA- 100160852
Northern University Bangladesh
Khulna Campus.

DECLARATION

I do hereby declare that thesis entitled “Customer’s Satisfaction of prime Bank Mobile Banking (SMG info com) Limited” A Study on Khulna branch submitted by me. To Northern University Bangladesh khulna campus for the degree of Masters of Business Administration. It has not been submitted earlier, either Partly or wholly to any other university or institution for any Degree, Diploma, and Studentship, Fellowship or prize.

Administration is an original work. I tried my level best to prepare this report as possible.

Therefore, please accept my internship Report and oblige thereby.

Yours truly,

Md. Arifuzzaman Khan
ID: RMBA- 100160852
Northern University Bangladesh
Khulna Campus.

CERTIFICATE

I have the pleasure to certainly that Md. Arifuzzaman Khan bearing ID: RMBA-100160852 a student of Master of Business Administration of Northern University Bangladesh, Khulna Campus, has successfully completed the internship report entitled on“Customer’s Satisfaction of prime Bank Mobile Banking (SMG info com) Limited” A Study on Khulna branch. Northern University Bangladesh is the candidate’s own performance or achievement , is not joined work and he has completed this work under my direct supervision and guideline.

I also certify that I have gone though the thesis thoroughly and found it satisfactory for submission to Northern University Bangladesh in fulfillment for the award the Master of business administration.

Certified

Afroza Parvin
Assistant Professor in Finance
(Supervisor)
Northern University...
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