Custom Mold Inc

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Case Study Background
Custom Molds Inc produces custom made molds for plastic parts and manufactures connectors for the electronics industry. The father founders of Custom Molds Inc are father and son, Tom and Mason Miller, in 1987 which is located in Tucson, Arizona. Tom Miller who is a mechanical engineer, had vast experience in the connector industry with AMP. Mason Miller is a double degree holder in chemistry and chemical engineering, a graduate from Arizona State University.
Originally, the company manufactured electronic connectors with source of high quality, custom made molds for producing plastic parts. They worked closely with their customers so that they can meet the customers’ requirements and their mold have to meet the exact standards and have to be unique. Once the customers have moved from the design and pilot-run stage of development to large-scale production, they will place orders for multiple molds.
Custom Mold’s reputation grew with the years as a designer and fabricator of precision molds. With the reputation, the Millers decided to expand into the limited manufactures of plastic parts and new equipments were added such as ingredient mixing facilities and injection molding equipment. In the mid-1990s Custom Mold’s reputation grew to include being a supplier of high quality plastic parts. Due to limited capacity, the company decided to concentrate its sales efforts on supplying parts that were used in limited quantity for research and development efforts and in preproduction pilot runs.
Production Processes
By 2000, Custom Molds operations involved two distinct processes which are fabricating molds and producing plastic parts. Both the processes are inter-connected for an instance, when a customer places an order, Custom Molds both fabricate a mold and produce the necessary parts to support the customer’s research and design efforts. All fabrication and production operation were housed in a single facility.
Fabrication molds requires

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