Csqa - Paper1 Q and a

Topics: Management, Quality assurance, Quality management Pages: 21 (3227 words) Published: February 19, 2013
1. Quality is an attribute of
a) Product
b) Process
c) Standard
d) Policy

2. What does “IEC” expands to (E.g. As used with ISO/IEC 12207)? a) International Electronics Committee
b) International Engineers Confederation
c) International Electrotechnical Commission
d) Internal Electronics Association

3. Which of the following defines the “SPICE”?
b) ISO/EIA 12207
c) ISO 9001:2000
d) ISO/IEC TR 15504

4. The two components of the “Manage By Fact” process are a) Meeting the desired results
b) Managing to meet the customer requirements on fact gathering c) Managing the process to drive the results
d) A & C
e) B & C

5. Which of the following is not a characteristic of a ‘Service Level Agreement”? a) It defines the obligations of the services/product provider towards the customer b) It has terms for maintenance of the product/service

c) It does not mention the obligation of the customer
d) None of the above

6. Function point analysis involves:

a) Amount of information processing function
b) System characteristics
c) Degree of influence
d) All of the above
e) None of the above

7. Why does it help to visit other companies to identify effective Quality practices? a) Reuse organizational learning
b) Continually benchmark
c) Interact with other Quality professionals
d) All of the above
e) None of the above

8. Which step of the listening process requires to give continuous feedback a) Hearing the speaker
b) Attending to the speaker
c) Understanding the speaker

9. Any additional feature required by the customer, which is not mentioned in the requirements is a(n) __________ from the producers' point of view: a) enhancement
b) defect
c) modification
d) None of the above

10. What are the three Cs in the today’s IT workplace (of QA profession within IT) a) Completeness, Change and Conformance
b) Change, Conformance and Configuration
c) Change, Complexity and Competition
d) None of the above

11) Audit plan is prepared during the definition phase.
a) True
b) False

12. Who created the theory of FIRO
a) James Baehler
b) W.C. Shutz
c) Taichi Ohno
d) Dr. Ishikawa

13. Given the following costs:

Requirements analysis - $ 1000Rework - $ 700

System Testing - $ 500Phase Reviews - $ 650

Code review - $ 500Review of User Documents - $ 600

Continuing Edn. Progrms. - $ 800Design - $ 400 Client Entertainment - $ 800

The cost of Quality is
a) $ 4500
b) $ 1100
c) $ 1600
d) $ 3750
e) $ 3500

14. In an organization, the process is stabilized and documentation exists. What is the rating for this level? a) level 1
b) level 2
c) level 3
d) level 4
e) level 5

15. Malcolm Balridge who was a defense secretary invented MBNQA a) True
b) False

16. Industry accepted definitions of quality are “conformance to requirements” (from Philip Crosby) and “fit for use” (from Dr. Joseph Juran and Dr. W. Edwards Deming). These two definitions are contradictory. a) True

b) False

17. Most Information Technology (IT) groups have the quality gaps: ----------------------. a) Producer gap
b) Supplier gap
c) Customer gap
d) Provider gap
e) A & C
f) A & B

18. A major premise of a quality management environment is an emphasis on continuous improvement. The approach to continuous improvement is best illustrated using the -----------------------------, which was developed in the 1930s by Dr. Shewhart of the Bell System. a) System development life cycle

b) PDCA Cycle
c) Quality Improvement Cycle
d) Product Life Cycle

19. The structure and application of controls must be clear to all parties concerned. In this respect, two levels of control exist within an environment: a) Management controls.
b) Application controls
c) System Controls
d) Quality controls
e) A & B
f) B & C

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