CRM in telecom industry

Topics: Revenue, Customer service, Consultative selling Pages: 5 (1435 words) Published: December 4, 2013
Our CRM solution for telecom helps carriers maximize account potential, increase customer satisfaction and boost revenues. This is achieved by streamlining processes and consolidating customer defragmented data spread across multiple systems, on a single powerful technology platform. CRMnext enables a seamless transformation from a product-centric to a customer-centric organization required to succeed in a competitive market. Background

Telecoms continue to face stiff revenue targets spread across too many stakeholders. Stakeholders struggle to deal with a vast number of departments, systems and geographies. Tracking sales and the opportunities pipeline is an uphill task. Challenges

How to provide single customer view and manage end-to-end sales since process and data is spread across diverse systems viz. order management, provisioning, billing, service assurance, etc.? How to stunt customer attrition and grow the customer base in the stiff competition using proactive campaigns and reduce complexity of product pricing, promotions & personalizing next generation telecom services? How to manage key accounts for sustained bottom-line and to grow SME accounts for incremental business and determine account potential to increase SOW? How to segment and capitalize on retail customers' data, their interactions & usage pattern to increase ARPU? How to reliably co-ordinate, collaborate and action customer queries/ complaints, across channels to ensure fast & accurate resolutions? Our CRM solution for telecom helps carriers maximize account potential, increase customer satisfaction and boost revenues. This is achieved by streamlining processes and consolidating customer defragmented data spread across multiple systems, on a single powerful technology platform. CRMnext enables a seamless transformation from a product-centric to a customer-centric organization required to succeed in a competitive market. Background

Telecoms continue to face stiff revenue targets spread across too many stakeholders. Stakeholders struggle to deal with a vast number of departments, systems and geographies. Tracking sales and the opportunities pipeline is an uphill task. Challenges

How to provide single customer view and manage end-to-end sales since process and data is spread across diverse systems viz. order management, provisioning, billing, service assurance, etc.? How to stunt customer attrition and grow the customer base in the stiff competition using proactive campaigns and reduce complexity of product pricing, promotions & personalizing next generation telecom services? How to manage key accounts for sustained bottom-line and to grow SME accounts for incremental business and determine account potential to increase SOW? How to segment and capitalize on retail customers' data, their interactions & usage pattern to increase ARPU? How to reliably co-ordinate, collaborate and action customer queries/ complaints, across channels to ensure fast & accurate resolutions? Our CRM solution for telecom helps carriers maximize account potential, increase customer satisfaction and boost revenues. This is achieved by streamlining processes and consolidating customer defragmented data spread across multiple systems, on a single powerful technology platform. CRMnext enables a seamless transformation from a product-centric to a customer-centric organization required to succeed in a competitive market. Background

Telecoms continue to face stiff revenue targets spread across too many stakeholders. Stakeholders struggle to deal with a vast number of departments, systems and geographies. Tracking sales and the opportunities pipeline is an uphill task. Challenges

How to provide single customer view and manage end-to-end sales since process and data is spread across diverse systems viz. order management, provisioning, billing, service assurance, etc.? How to stunt customer attrition and grow the customer base in the stiff competition using proactive campaigns and...
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