Week 1 Assignment: Critical Thinking
Describe a situation in which critical and creative thought could have been used for a better outcome. Describe why it is important to think critically and creatively in similar situations.
While working at an agency, it was decided that the company should introduce a work-order form that would ease the load of work that was done by the administrative assistants at a time by streamlining it to administrative assistants with the skills most related to the task. Many of the administrative assistants would receive a higher load of work because the other departmental managers were accustomed to their work, which often left some hurrying to finish tasks and projects while others did not feel as pressed. The administrative assistants and their manager decided what services were commonly rendered to other leaders within the organization, and decided what would be included in the form. When the form was first released, it was created in a Word document that had to be emailed to the manager of the administrative assistants. This was somewhat problematic because those who sent their emails earlier may have been missed, and other employees would receive a higher priority based on the time of receipt, rather than on urgency as it was originally designed to process. It would have been better if more of the departmental leaders were involved in creating the list, so that more items that were important would have been included. While streamlining the information to one person was good, it would have been better to place the form online so that employees would have access to it online, and could send their request in without worrying that it would be overlooked. It's important to think critically and creatively in similar situations because there are ideas that could be missed if one simply makes decisions or if someone is...
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