Critical Issues in Managing Information System in Organization

Contents 1.0 Introduction 3 1.1 Background to the Company 3 1.2 Success Factors 4 1.3 SWOT analysis of DELL 5 1.4 Executive Summary 7 2.0 New roles of CIO 8 2.1 Roles of CIO in IT business world 8 2.2 CIO Responsibilities 9 2.3 Dell’s CIO 11 2.4 BYOD- Dell CIO Adriana Karaboutis 12 2.5 CIO of other companies 13 2.6 Influence of DELL 15 2.7 CIOs in future 16 2.8 Critical evaluation 17 3.0 IS Finance and Investment Management 18 3.1 Introduction 18 3.2 Investment Management of Information Technology Enhanced by Leadership 19 3.3 Investment Management of Long Term Cost Related to Information Technology 20 3.4 Efficient Use of Resources: 22 3.6 Productivity and Efficiency across Dell Inc. 23 3.7 Make or Buy, Dell Inc. Diversifies its Information Technology 25 3.8 Conclusion 27 4.0 IT PROJECT MANAGEMENT 28 41 SCOPE MANAGEMENT 29 4.2 OBJECTIVE MANAGEMENT 29 4.3 RESOURCE MANAGEMENT 29 4.4 RISK MANAGEMENT 29 4.5 BUDGET MANAGEMENT 30 46 TIME MANAGEMENT 31 4.7 DELL OUTSOURCING 31 4.8 DATABASE MANAGEMENT 31 4.9 Analysis 32 5.0 Legal Issues 33 5.1 Patent 34 5.2 Trademark 35 5.3 Copyright 38 5.4 Trade Secrets 40 5.5 Dell Lawsuit Case Study 41 5.6 SWOT Analysis of Dell from a Legal Point of View 45 5.7 Conclusion 46 6.0 References 47 Appendix A – List of Trademarks 54 Appendix B – Non-Disclosure Agreement 61 WORKLOAD MATRIX 66

1.0 Introduction
The aim of this paper is to conduct research in Dell Company based in Malaysia with the main concern of the company is to improve the effectiveness and efficiency of workflow in all departments.

The background and the current situation will be analyzed by the group of researchers. And, each of the four researchers will conduct analysis of four research areas namely new roles of CIO, IS Finance and Investment Management, IT Project Management and Legal Issues. The facts will be analysed and recommendations proposed to improve overall efficiency of

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