CRIT THINK 3 MTH 410 Quantitative Business Analysis
Sky Hospital Consortium Managerial Report
Bryan Rogel
MTH 410 – Quantitative Business Analysis
Colorado State University – Global Campus
Dr. Jose Romero
February 19, 2015
Sky Hospital Consortium Managerial Report The Sky Hospital Consortium has 40 hospitals in various parts of the United States. In these hospitals once a patient is discharged they are given a survey to determine if they are satisfied with the overall service. In this report we will be showing dissatisfied patients and complaints for the total of discharges to try and help the management staff try and improve patients overall experience.
1. The probability of a patient responding “Dissatisfied” in each of the three different regions.
In Sky Hospital Consortium there are three regions which are East, Central and West. In the West Region there are 16 hospitals that had 63,791 patients visit it last year. In that year there were 5,316 dissatisfied claims in the region. The probability of patients responding dissatisfied is 5,316/ 63,791=0.08333. In the Central Region they have 4 hospitals which were visited by 18,810 patients which 1,513 of them said they were dissatisfied by their visit. The probability of this happening is 1,513/18,810=.08044. In the East there are 20 hospitals that have been visited by 96,061 and had 6,955 dissatisfied patients. The probability of dissatisfied patients in the east region is 6,955/96,061= .07240
2. The probability of a patient filing a formal complaint in each of the three different regions.
The West had over 942 patients file a complaint in that year. The probability of a patient filing a formal complaint is 942/63,791=.01477 For the Central they had over 199 patients filing a formal complaint. The probability of patients having a formal complaint is 199/18,810= .01058. The East had over 1,200 formal complaints. The probability of patients making formal complaints in the East hospitals would be 1,200/96,061=.01249.
3. The probability of a patient filing a
Bryan Rogel
MTH 410 – Quantitative Business Analysis
Colorado State University – Global Campus
Dr. Jose Romero
February 19, 2015
Sky Hospital Consortium Managerial Report The Sky Hospital Consortium has 40 hospitals in various parts of the United States. In these hospitals once a patient is discharged they are given a survey to determine if they are satisfied with the overall service. In this report we will be showing dissatisfied patients and complaints for the total of discharges to try and help the management staff try and improve patients overall experience.
1. The probability of a patient responding “Dissatisfied” in each of the three different regions.
In Sky Hospital Consortium there are three regions which are East, Central and West. In the West Region there are 16 hospitals that had 63,791 patients visit it last year. In that year there were 5,316 dissatisfied claims in the region. The probability of patients responding dissatisfied is 5,316/ 63,791=0.08333. In the Central Region they have 4 hospitals which were visited by 18,810 patients which 1,513 of them said they were dissatisfied by their visit. The probability of this happening is 1,513/18,810=.08044. In the East there are 20 hospitals that have been visited by 96,061 and had 6,955 dissatisfied patients. The probability of dissatisfied patients in the east region is 6,955/96,061= .07240
2. The probability of a patient filing a formal complaint in each of the three different regions.
The West had over 942 patients file a complaint in that year. The probability of a patient filing a formal complaint is 942/63,791=.01477 For the Central they had over 199 patients filing a formal complaint. The probability of patients having a formal complaint is 199/18,810= .01058. The East had over 1,200 formal complaints. The probability of patients making formal complaints in the East hospitals would be 1,200/96,061=.01249.
3. The probability of a patient filing a