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CRESCENDO
Project proposal to MetLife
(Metropolitan Life Insurance Company)

AUTOMATION OF THE EXAMINER
ASSIGNMENT PROCESS

The Team
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•
•
•
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•
•

HEMA V
SURENDARAN
AJOY INFANT RAJ A
HARISH TCS
DIVIAN JEGAM
MICHAEL ANTONY D’COUTO
ARAVIND U

About CRESCENDO
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Crescendo Technology Solutions pvt. Ltd. is a successful software and consulting company.

•

Vision: Crescendo believes that our responsibility extends beyond business by assisting socially and economically depressed sectors of the communities in which we work.

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Goal: provide strategic solutions, operational leadership and the cocreation of breakthrough solution to the changing world.

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Workforce: experts in cutting edge technologies including those in mobility, big data and cloud computing.

Our clients

Problem Statement
Vehicle Accident claim

• Random assignment of examiner to estimate the damage cost.
• No process in place to assign efficient examiner
• Inefficient examiner estimates more amount than actual damage. • Huge loss due to wrong estimation
• Workload is not equal for all the examiners
• Examiner located far away from the accident spot takes more time to reach the spot.
• No estimation of actual examiners required for a particular area. Justification for
Implementation
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Removes the manual error.
Makes the process less tedious.
Same examiner working repetitively.
Selecting an effective examiner.
Examiner near the vicinity of the accident spot.
Determine the number of examiners required in a certain location. • Work load on the examiners.
• Prejudices of the person allotting the examiners.

Project Goals
•35 % reduction in manpower
•Optimum examiner allocation and utilization •Reduction in claim amount by employing expert examiners

Strategy and Activities
• The process behind assigning the examiners to the accident cases is automated with the help of the proposed functionality which is added as a separate menu in the customer’s website.
• All the examiners working with the
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