Creating A Process Oriented Enterprise At Pinnacle West Summary

BUSINESS 2710 – 081
Assignment #1
Name: Janel Nugent
ID: 201133618

Creating a Process-Oriented Enterprise at Pinnacle West
1. Brown had to make a lot of changes in order to develop a process-oriented organization.
Some of the major changes that were implemented were:


Creating the Center for Process Excellence as a way to redesign and standardize the knowledge surrounding a process-oriented organization.



Maintenance resources in the power stations had to be changed in order to be better prepared for any potential problems.



After the station was placed on a category 4 level of oversight by the NRC, a new system was brought on to help manage both the regular and proactive duties.

Even though Brown was making good changes to further
Some employees may not have the willingness for change and this could create some resistance to the new model from them.



Maintenance in the station had to change from being just reactive to problems to be proactive in preventing any future problems as well.



Employees will need to have an extensive knowledge on the operations of a process-oriented model.

2. Moving the organization from its old formal processes to a new process-oriented culture requires the ability to rely on the safety in the organization’s daily operations. In order to

continuously manage and control these operations, the proper technology will need to be in place that will be both reactive and proactive in reaching the aims of the organization. At Pinnacle West, they began to address these requirements with the right training and techniques that were employed by site programs. Some examples of these would be:


Enlisting key resources that help improve the understanding of process-oriented practices and problem solving tactics



Employee training by the CPE



Having workers visit the Arizona State University
Brown acted on these demands and therefore activated the implementation of an organized, integrated, and standardized process structure for Pinnacle West. The process-oriented management is crucial for adding value to all areas of the organization. This includes both the internal and external stakeholders, an advance in customer care, profound clientele support, operational efficiency, employee empowerment, and overall enhanced outcomes are among the

many successes that an organization can potentially reach by making the change to being process-oriented. 4. Yes, Brown’s hesitation is justified because it’s very important to fully understand how processes should be implemented, improved and managed continuously and in a strategic way. A continuous struggle that requires both structure and commitment from all employees for increasing and also supporting the process improvements and developments. But Denny Brown has been very successful in the management of individual processes and has shown incredibly effective performances. The CPE