Course notes Operations management
OPERATIONS MANAGEMENT
1.
Supplier Us Customer
Raw materials Transforming Work in progress inventory Transformation Finished goods inventory Customer
Codex 25000D1, 18 dollars (Notes and Problems).
Assignment 1, 2 make for 15%. Midterm make for 35% and the Assignment 3 for 10%. Finals make up for 40%.
Assignments handed in at the beginning of sessions 5, 7 and 12.
Value added: Inputs Transformation process Outputs. How do we increase value to the product. A lot of things we do, activities such as analyzing, does not add value. Inventory is a big non-value added activity, if you have two items (toasters) where one has been there for long and the other is fairly new. As a customer you want the new one. As a manager for the store, the old one costs more because you have to store it.
Exercise: What is the input, what is the transformation and finally the output?
Accountants: the transformation is they are doing audits, financial statements etc. The input is raw data and the output is audited financial statements.
Telecommunication companies: the transformation is transmission of data, the input is data and the output is data as well.
System example: Restaurant
Objectives: make money essentially, fast food or exclusive?
Elements: tables, servers, waiters, wine experts, chefs etc.
Input: customers
Transformation: you feed the customers in an environment they find agreeable.
Output: satisfied customers
Feedback: Are we making money? They also use Customer satisfaction services.
Restaurant
Political, Legal: permits, alcohol permits, hourly wages, is tips included?
Economical: Price of food, price of dollar.
Social: what type of food people eat.
Technological: systems to communicate with the kitchen, ordering or reservations through internet.
Ecological: recycling.
Example: Strategic, tactical and operational decisions.
Strategic: what type of cuisine? The limit, how many tables for which demand?
Tactical
1.
Supplier Us Customer
Raw materials Transforming Work in progress inventory Transformation Finished goods inventory Customer
Codex 25000D1, 18 dollars (Notes and Problems).
Assignment 1, 2 make for 15%. Midterm make for 35% and the Assignment 3 for 10%. Finals make up for 40%.
Assignments handed in at the beginning of sessions 5, 7 and 12.
Value added: Inputs Transformation process Outputs. How do we increase value to the product. A lot of things we do, activities such as analyzing, does not add value. Inventory is a big non-value added activity, if you have two items (toasters) where one has been there for long and the other is fairly new. As a customer you want the new one. As a manager for the store, the old one costs more because you have to store it.
Exercise: What is the input, what is the transformation and finally the output?
Accountants: the transformation is they are doing audits, financial statements etc. The input is raw data and the output is audited financial statements.
Telecommunication companies: the transformation is transmission of data, the input is data and the output is data as well.
System example: Restaurant
Objectives: make money essentially, fast food or exclusive?
Elements: tables, servers, waiters, wine experts, chefs etc.
Input: customers
Transformation: you feed the customers in an environment they find agreeable.
Output: satisfied customers
Feedback: Are we making money? They also use Customer satisfaction services.
Restaurant
Political, Legal: permits, alcohol permits, hourly wages, is tips included?
Economical: Price of food, price of dollar.
Social: what type of food people eat.
Technological: systems to communicate with the kitchen, ordering or reservations through internet.
Ecological: recycling.
Example: Strategic, tactical and operational decisions.
Strategic: what type of cuisine? The limit, how many tables for which demand?
Tactical