Counselling Skills in the Workplace

Best Essays
The Role of counselling skills in the workplace

This paper seeks to explore the role of counselling skills in the workplace, the benefits and how it can be used to enhance employee performance. In order to exhaustively analyze the role and importance of its use in resolving workplace issues, this paper will go through the following, What counselling is, the difference between counselling skills and counselling, what workplace counselling entails and the skills needed, the advantages and disadvantages of the use of counselling skills by the Manager.

Counselling can be defined as the process of helping an individual manage a problem through talking about it (Eugene Shayo 2011).

Counselling is the direct involvement and relationship between counsellors

and individuals with the purpose of supporting the individual to meet a

satisfactory outcome or one which is accepted by that person as the best

possible outcome for that situation.

It could also be defined as a blend of techniques, skills and attitudes which are used to help individuals manage problems

Counselling skills are primarily communication skills which focus on extracting information and guiding. They involve understanding and the application of a variety of techniques and counselling theories, while counselling is bringing those skills to bear upon a specific problem and helping people work their way through them. Counselling skills usually include acute listening, affirmation of what is being said, and seeking feedback on and throughout a conversation. They also include understanding, tolerance, empathy and genuine concern for a situation or individual. Of course there are many others. These skills are often used in everyday situations without actually being recognised as such. For instance, Parents use these skills in the parenting of children.

It is only when user and recipient enter into a counselling relationship, does it become counselling rather than the use of communication skills



References: • Egan. G (1986) .The skilled helper. Monte ray CA, brooks Cole • Reddy.M(1989) The managers guide to counselling at work, The BPS. • Summerfield. J, Oudtshoorn.L (1995) Counselling in the workplace • Code of ethics and practise for counsellors(1993) • Code of ethics and practise for counsellors(1989) • Adrian Coles • Hughes, R and Kinder, A, (2007) Guidelines for counselling in the workplace, British Association for Counselling and Psychotherapy. McLeod, J (2001) • Counselling in the workplace: the facts

You May Also Find These Documents Helpful

  • Better Essays

    Workplace Counselling

    • 1363 Words
    • 6 Pages

    Workplace Counselling – A Necessity The relationship between work and the psychological well-being of the worker is a topic that has received a lot of attention in recent years. Work stress is seen as a modern epidemic, which effects one in terms of health, absence from work, and costs to the national economy. Studies have reported a wide range of pressures experienced by workers, such as workload, too many tasks, poor work environment, problems with colleagues or superiors, organization culture…

    • 1363 Words
    • 6 Pages
    Better Essays
  • Better Essays

    Counselling Skills

    • 985 Words
    • 4 Pages

    Evaluate and monitor self in using a counselling approach. People who experience troubles can receive help for their problems in both formal and informal ways. An informal helping relationship can be as simple as a chat with a friend while offering advice and support. The counselling approach differs considerably form formal counselling which this essay will discuss. An informal helping relationship may involve counselling skills such as displaying good eye contact and body language, listening…

    • 985 Words
    • 4 Pages
    Better Essays
  • Good Essays

    Counselling Skills

    • 995 Words
    • 4 Pages

    is a skill and an attitude and not a feeling (sympathy is a feeling). It is about being able and willing to understand another person from their own point of view, without your own thoughts, feelings, opinions and judgements getting in the way of this understanding. This can be difficult if you have a strong reaction to someone, or if you disagree with what they are saying, or if you have had a similar experience and feel you could give some helpful advice. Empathy is essential in counselling because…

    • 995 Words
    • 4 Pages
    Good Essays
  • Better Essays

    Counselling Skills

    • 1206 Words
    • 5 Pages

    self-reflection of counselling skills The purpose of this essay is describing the counselling practices that I did in my class room. I n this reflective essay, I will describe the style of counselling that I used so far , the actions I had taken, the area of skills where I need further improvement, my perception about the feedbacks from other students and faculty supervisor . By discussing this particular experience in detail, I can start to aware of the specific skills and technique which counsellor…

    • 1206 Words
    • 5 Pages
    Better Essays
  • Good Essays

    Counselling Skills

    • 1486 Words
    • 6 Pages

    Stages of an interview Interviews require the use of skills – for example, careful listening, noting nonverbal cues, monitoring the progress of what a client is saying while participating and taking notes, and require careful planning and preparation. A counselling interview (taken from ICCS Diploma of Counselling Participants’ manual) is structured by a number of phases in the session. They are: * Phase 1- Arrival (5 mins) * Phase 2- Connecting (10 mins) * Phase 3- Exploring the client’s…

    • 1486 Words
    • 6 Pages
    Good Essays
  • Powerful Essays

    Counselling skills

    • 3408 Words
    • 14 Pages

    The aims of this assignment are to explore where I am in relation to counselling skills and to show evidence that I have started to identify and reflect on my own strengths and weaknesses in relation to using counselling skills. I will first look at the counselling skill inventory and give a brief overview of which skills I feel most comfortable using and which I find more challenging, I will then go on to discuss in detail 3 skills that I wish to focus on and develop more during my course. In writing…

    • 3408 Words
    • 14 Pages
    Powerful Essays
  • Powerful Essays

    Counselling Skills

    • 2282 Words
    • 10 Pages

    The counselling process is based on the exchange of emotions between the client and the counsellor which aims to form an alliance (Hough, 1998). It involves the counsellor using skills in which they possess in order to communicate effectively with clients (Hough, 1998). This reflective essay clearly articulates my application of counselling skills used in this practice session and suggestions for improvement. It will provide a summary of the session, identification of a range of skills used and a…

    • 2282 Words
    • 10 Pages
    Powerful Essays
  • Good Essays

    counselling skills

    • 756 Words
    • 4 Pages

    This essay looks to explain the importance of theory in underpinning competence in counselling practice. The theoretical approaches that shall be discussed relate to the psychodynamic approach, the humanistic approach and the cognitive behavioural approaches in psychology from which counselling practice have evolved. Sigmund Freud’s psychoanalytical theory is a good place to start as it covers many different methods of therapeutic intervention. Freud is recognised as the first psychologist to develop…

    • 756 Words
    • 4 Pages
    Good Essays
  • Better Essays

    Counselling Skills

    • 2716 Words
    • 11 Pages

    Counselling provides the opportunity for a person to express their thoughts and feelings in an environment that is different from their daily life. There may be a need to engage in a conversation where a person can receive feedback and a different perspective on the issues that they are dealing with in a non-judgemental and safe environment, McLeod (2007). In a recent counselling session, where I was the counsellor, I was invited to share the feelings and experience of my client who had some unpleasant…

    • 2716 Words
    • 11 Pages
    Better Essays
  • Powerful Essays

    Counselling Skills

    • 1297 Words
    • 6 Pages

    Humanistic Theory The term of Humanistic theory is an umbrella term. In fact it covers several approaches that embrace the idea of individuals being inherently good and a positive attitude towards humanity in essence. The most famous would be the person centered approach by Carl Rogers. Rogers studied Psychodynamic theory but his personality drove to focus more on feelings and less on the unconscious. He developed a form of therapy that was non-directive by the therapist, allowing the…

    • 1297 Words
    • 6 Pages
    Powerful Essays