March 10, 2014
How can Lei apply the four step control process outlined in the text to address the problem of misreporting hours?
Solution: A Control system has four control steps and they are; Setting performance standards, Measuring performance, Comparing performance against the standards and determining deviations, Taking action to correct problems and reinforce successes. Lei can apply all the four control process in the following ways:
Setting performance standards: Lei can set the standard performance for achieving organizational goals. Standards can be set on departmental level such as financing, operating, legal etc. Performance standards are set to compare it with the actual performance & take corrective action. Measuring performance: After setting performance standard for Sandwich Blitz Inc., compare it with the actual performance. In this situation the number of units produced & the number of working hours reported in the time sheet can be measured. Comparing performance against the standards and determining deviations: After measuring the actual performance by employees, it must be compared with the set performance standard. If the deviation exists determine the cause of deviation. In this situation if the no. of units produced is less than standard than determine the reason for deviation by enquiringly supervisors. Taking action to correct problems and reinforce successes: After comparing & determining the deviation corrective actions must be taken immediately by the management. In this case Lei should take corrective action by immediately modifying or update the employee handbook, so that this type of discrepancy will not happen again in the future. ucdjhnwdnwdsanxjnqas xsanxh bs dcwj sdxcxwhsbdxj qwsxjn snxjn s auidhxq sbdx AS x nsa x njqsa xbsjd cbf dj chd snicmxwd sc sd c sd cn jbwsdbnc sdnjkc sd jcnwsd cdjnchnedsn cnwsd nc dsj cud scjwnsd cjw sdcud scu cdjsbcbwksd c wdsjkc hw dsb dhnwiesinxdiwn