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Contemporary Brand Management

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Contemporary Brand Management
Contents Page

Section……………………………………………………………………………….. Page Number

1. Introduction……………………………………………………………………… 3

2. The Brand………………………………………………………………………... 3-4

3. Brand Positioning………………………………………………………………… 5-8
3.1. Positioning Strategy……………………………………………………….. 6-7
3.1.1. McDonalds………………………………………………………….. 7
3.1.2. Burger King…………………………………………………………. 7
3.1.3. Greggs PLC………………………………………………………… 7

4. Brand Analysis……………………………………………………………………. 9-14
4.1. Brand Identity……………………………………………………………….. 9
4.2. Brand Logo………………………………………………………………….. 10
4.3. Brand Name………………………………………………………………… 11
4.4. Brand Image………………………………………………………………... 12-13
4.5. Brand Pyramid……………………………………………………………… 14

5. Retail Environment………………………………………………………………... 15-19
5.1. Retail Image………………………………………………………………..... 15
5.2. Retail Interior………………………………………………………………… 16
5.3. Retail Exterior………………………………………………………………. 17
5.4. Retail Staff Appearance…………………………………………………… 18
5.5. Retail Staff Behaviour……………………………………………………… 19

6. Brand Management Recommendations…………………………….................. 20 7. Conclusion………………………………………………………………………….. 21

Appendices

1. …………………………………………………………………………………….. 22-23
2. …………………………………………………………………………………….. 24
3. …………………………………………………………………………………….. 25
4. …………………………………………………………………………………….. 26
5. …………………………………………………………………………………….. 27-36

Bibliography…………………………………………………………………………... 37-47

1. Introduction
This report will discuss the McDonalds brand relating in particular to brand concepts and academic models that I feel that are relevant to the company. In this report I will examine brand analysis; the brands image and a positioning statement. The retail environment will be discussed in detail too as my evidence shows McDonalds is trying to position itself as a retail environment and not just another fast-food outlet. And finally I will go into some brand management recommendations.

2. The Brand
A brand is described as something that



Bibliography: Baker, R. (2010). New Menu Boosts McDonald’s. [Internet], Marketingweek.co.uk. Available from: < http://www.marketingweek.co.uk/sectors/food-and-drink/new-menu-boosts-mcdonald%E2%80%99s/3018063.article> [Accessed 24 November 2010]. Balmer, J Balmer, T. (2001) cited in Kirkby, A. & Kent, A. (2010). Architecture as Brand: Store Design and Brand Identity. Journal of Product and Brand Management. [Internet], 19 (6), pp. 432-439, Available from: [Accessed 29 December 2010]. Bendapudi, N Brassington, F, Pettit, S. (2007). Essentials of Marketing. 2nd ed. Harlow, Pearson. Burmann, C Chernatony, L (2010) From Brand Vision to Brand Evaluation: the Strategic Process of Growing and Strengthening Brands. 3rd Ed. Oxford, Butterworth-Heinemann. Chernatony, L Christensen, L. & Askegaard, S. (2001) as cited in Combe, I. Crowther, D. & Greenland, S. (2003). The Semiology of Changing Brand Image. The Journal of Research and Entrepreneurship. 5 (1), pp. 1-24, Available from: [Accessed 28 November 2010]. Chun, R Culpan, R. (1991) cited in Gong, W. (2009). National Culture and Global Diffusion of Business-To Consumer E-Commerce. Cross Cultural Management: An International Journal. [Internet], 16 (1), pp. 83-101, Available from: [Accessed 29 December 2010]. Doyle, P. and Stern, P. (2006) Marketing Management and Strategy, 4th ed. Essex, Prentice Hall Elliot, R Fame (2010) Greggs PLC, [Internet], Greggs. Available from: [Accessed 20 November 2010] Fame (2010) MCDONALD 'S RESTAURANTS LIMITED – 2010, [Internet], Fame. Available from: [Accessed 14 November 2010]. Ferraro, G Fieldwick, P. (2002). What is a Brand? Warc Monograph, available from www.warc.com [Accessed 6th November 2010]. Grant, J Greggs PLC (2010) Greggs the Home of Fresh Baking. [Internet], Greggs. Available from: [Accessed 20th November 2010]. Gro¨nroos, C Gong, W. (2009). National Culture and Global Diffusion of Business-To Consumer E-Commerce. Cross Cultural Management: An International Journal. [Internet], 16 (1), pp. 83-101, Available from: [Accessed 29 December 2010]. Hall, E. (1976) cited in Jun, J. & Lee, S. (2007). Cultural Differences in Brand Designs and Tagline Appeals. International Marketing Review. [Internet], 24 (4), pp. 474-491, Available from: [Accessed 5 December 2010]. Harris, F. & Chernatony, L. (2001) Corporate Branding and Corporate Brand Performance. European Journal of Marketing. [Internet, 35 (3/4), pp. 441-456, Available from: [Accessed 24 November 2010]. Hatch, M, J. and Schultz, M. (2000) cited in Chernatony, L. (2010) From Brand Vision To Brand Evaluation, 3rd ed. Oxford, Butterworth-Heinemann Henkel, S Johnson, M (2009) KFC Opts for Naturalistic Campaign, [Internet], Available from: [Accessed 20 November 2010]. Jones, P & Hillier, D Development. Property Management, [Internet], 18 (2), pp. 114-126, Available from: [Accessed 5th December 2010 Jones, P et al (2002) Customer Perceptions of Services Brands: A Case Study of the Three Major Fast Food Retailers in the UK Jun, J. & Lee, S. (2007). Cultural Differences in Brand Designs and Tagline Appeals. International Marketing Review. [Internet], 24 (4), pp. 474-491, available from: [Accessed 5th December 2010]. Kapferer, J, N. (2004). The New Strategic Brand Management: Creating and Sustaining Brand Equity Long Term, London, Kogan Page Kapferer, J Kapferer, J. N. & Azoulay, A. (2003). Do Brand Personality Scales Really Measure Personality? Brand Management, [Internet], 11 (2), pp. 143-155, Available from: [Accessed 26 December 2010]. Kay, M Keller, K. L. (1998) cited in Kapferer, J. N. (2008) The New Strategic Brand Management: Creating and Sustaining Brand Equity Long Term, 4th ed. London, Kogan Page Kent, T Kent, T. (2003) 2D23D: Management and Design Perspectives on Retail Branding. International Journal of Retail and Distribution Management. [Internet] 31 (3), pp. 131-142, Available from: [Accessed 27th November 2010].

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