Preview

consumer satisfaction

Good Essays
Open Document
Open Document
5898 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
consumer satisfaction
SUMMER TRAINING REPORT

SUBMITTED TO PUNJABI UNIVERSITY PATIALA
IN FULFILLMENT OF THE REQUIREMENTS
FOR THE DEGREE
OF
BECHELOR OF BUSINESS ADMINISTRATION

Topic: - “Consumer Behavior towards RENAULT (DUSTER)”

BABA FARID COLLEGE
DEON, BATHINDA

SUBMITTED BY: VIVEK GUPTA 112261187

ACKNOWLEDGEMENTS

I am very grateful to Mr. AMIT (hr Manager at PMG AUTOS, chandigarh) for encouraging me to conduct the study.

VIVEK GUPTA

(i)
EXECUTIVE SUMMARY

This research has been conducted on the topic of ‘Consumer Behaviour towards RENAULT (DUSTER)’. I chose this topic because I interested in marketing & sales sector. The data to finish this report was collect from chandigarh and over a 1 numbers of people. A substantial help was sought from the various books, journals and internet to reach to the conclusion.

The main purpose of the project ‘Consumer Behaviour towards RENAULT (DUSTER)’ is to get an insight into Sales sector. The data collected being limited to some specific respondents (10) therefore it does not cater to the requirements of the whole of the project.

The research design used for this purpose was descriptive. Questionnaire was formulated and used to collect the primary data and the mode of collection was personal. Sample size was 10. The technique used was convenience sampling. The statistical tool used to analyze data was MS-Excel, SYSTAT. The data collected being limited to some specific respondents (10) therefore it does not cater to the requirements of the whole of the project.

While filling a questionnaire some respondents refuse to fill a questionnaire they have some fear in their mind. Data is collected from 10 persons that include students and Person doing some work.

(ii)
Contents

Chapter
Particulars
Page no.
1
Introduction
1.1 Introduction & History of the

You May Also Find These Documents Helpful

  • Good Essays

    Marketing Concepts

    • 609 Words
    • 3 Pages

    One of the most challenging concept in marketing deals with understanding why consumers behave in a certain way or do what they do (or don’t do). Two major psychological concepts are often used to explain and understand the consumer’s behaviour. The first is the so called in psychology the cognitive psychology in which the focus of the study is the mental behaviour i.e. the internal influence such as perception, memory, attention, attitude, beliefs, values, personality and buying motives. The second psychological concept is the social psychology in which the phenomenon of consumer behaviour is completely influenced by the external forces, i.e. social and referenced groups. There is no doubt that the consumer behaviour is extremely complex due to the nature of human beings differences in all the levels. Nevertheless, a common definition of consumer behaviour is the study of individuals, groups, or organizations and the processes of the buying units and the exchange processes involved in acquiring, consuming, and disposing of goods, services, experiences, and ideas. But such knowledge is critical for marketers since having a strong understanding of buyer behaviour will help shed light on what is important to the customer and also suggest the important influences on customer decision-making. Using this information, marketers can create marketing programs that they believe will be of interest to customers.…

    • 609 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    When Americans think of repeat car buying they seek out Toyota. Toyota America’s favorite car brand is also top of mind when making new car purchases. The Toyota brand has commonly been known to be excellent in the following seven areas: safety, performance, value, design, environmental friendliness and technology. Descriptive research is very common in business and other aspects of life and most of the marketing research we have heard about or participated in can be categorized as descriptive research (Brown, 2012, p. 33). Basically, this purpose of this survey is to know what customers prefer and why.…

    • 329 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Marketing Mix For BMW

    • 2026 Words
    • 9 Pages

    The purpose of this research is to elaborate the marketing mix of BMW’s car which is a common transport in our daily life. People can drive it to anywhere on the land they want. BMW’s car will make people more comfortable when traveling. The target market for this product is the upper middle class in a company. This product’s market is successful because it gives consumers chance to test drive and its marketing mix will change in different locations (BMW 's Experiential Marketing Mix, 2009). The reason for choosing this product is that my family has a BMW’s car and I want to know why it is so popular in the world. The SWOT analysis of BMW is divided in 4 main parts, including strengths, weaknesses, opportunities and threats. The analysis shows that BMW has many advantages but also has some problems need to be solved. Additionally, the 4Ps were used to determine the product, price, place and promotion of BMW. The outcome of research hope to find which is the preferred marketing mix for BMW and the reason why it can be outstanding in hundreds of automobile manufacturers.…

    • 2026 Words
    • 9 Pages
    Satisfactory Essays
  • Powerful Essays

    In the current state of understanding consumer behaviour attitudes are core concept in gaining knowledge of people’s personalities, behaviour and choices they make. In other words answering the question - “Why do people do what they do?” Along with beliefs and identity they are main factor impacting on individual’s life since everyday choices are made embracing a certain attitude. Unless marketers try to define and pay attention to the psychological need which is encountered by the holding of an attitude they are in a poor position to predict when and how it will change. (Daniel Katz, 1960) This essay will specify the factors and psychological processes that influence people’s needs and their perceptions of various products. Furthermore it will describe how marketers can apply the Functional Theory of Attitudes to understand and influence consumers’ attitudes and buying behaviour.…

    • 1037 Words
    • 5 Pages
    Powerful Essays
  • Satisfactory Essays

    The questions in articles 2 and 3 are posed around not behavior/actions of the leaders, but instead around programmatic methodologies which impact the desired result. Emery and Barker question whether charisma be learned. The study also questions the impact of training of employees on the satisfaction of customers. Likewise, Shukla poses question focus on condition rather than behavior. Shukla in article 3 poses the questions: “Does involvement in a product necessarily relate to the price?” and How are people influenced by advertising and mass media?”…

    • 471 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Dissatisfaction and Post-Purchase Evaluation: An Empirical Study on Small Size Passanger Cars in India. International Journal of Bussines and Society. Vol. 11 N2. pp. 97-108.…

    • 2538 Words
    • 9 Pages
    Powerful Essays
  • Best Essays

    Market Research Essay

    • 2370 Words
    • 10 Pages

    2.3 The research problem is that from the chart above shows that in the last 2 years, most brands of car sales decreases. So that more car manufactories need to do some change about their car styles in order to attract more consumers. The purpose of this research will find out the customers’ preferences for manufactories to promote their products.…

    • 2370 Words
    • 10 Pages
    Best Essays
  • Powerful Essays

    We, hereby declare that this dissertation entitled “A STUDY ON DEMAND ANALYSIS OF ECO-FRIENDLY PRODUCTS WITH SPECIAL REFERENCE TO JUTE PRODUCTS”, is a bonafide record of work done by us and this work has not previously formed basis for the award of any other academic qualification, fellowship or any other similar title of any other…

    • 5780 Words
    • 36 Pages
    Powerful Essays
  • Better Essays

    Porsche producing company is an automobile company that started with the production of Porsche vehicles aimed for the wealthy. Similar to other organizations, it understands the customer preferences and that the fundamental aspect for booming product sales includes the following: quality, name, reputation, and the ability to make sales to the target market. To provide a thorough analysis of how Porsche Company has survived in the market and how it has been able to maintain the old products while creating new products, this paper will look at the company’s buyer decision process for its different vehicle models. In addition, the customers’ attitudes towards Porsche Company will be reviewed and how it creates an image for its customers.…

    • 993 Words
    • 4 Pages
    Better Essays
  • Powerful Essays

    A questionnaire can be termed as a group of questions designed to gather information about, subject or a theme. Inferences gained upon conducting a survey must be converted in the way the respondents have attempted to each question. While developing a questionnaire one must keep in mind that there are certain steps that are to be followed. Also a top priority is given to the words that are utilized for phrasing of the questions. The usage of one inappropriate word can change the total meaning of the question. Once the survey objectives have been met then that particular questionnaire is considered a good and a successful questionnaire.…

    • 2059 Words
    • 9 Pages
    Powerful Essays
  • Powerful Essays

    We the undersigned declared that the report of the project work entitled “Implication of consumption of paan- study of Varanasi district” is based on my own work carried out during my studies under the supervision of Dr. Madan Lal.…

    • 8554 Words
    • 35 Pages
    Powerful Essays
  • Powerful Essays

    Independent Learning Module

    • 3225 Words
    • 13 Pages

    Increase in customer loyalty is without a doubt very important for continued growth in the business setting of modern business environment. This is because when a brand has high level of customer loyalty; sustainability is created through a subsequent increased in repeat purchase and recommendations for that particular brand from the loyal customers. In any case, the business sectors available across the world are very broad and this paper seeks to focus precisely on the automobile industry.…

    • 3225 Words
    • 13 Pages
    Powerful Essays
  • Good Essays

    When talking about marketing, I find that one of the important and interesting topics must be “consumer behaviour”. As Poul Southergate quoted: “A brand is not only a name, logo or graphic device. It is a set of intangible values in the mind of the consumers” .…

    • 305 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    Understanding consumer behaviour has taken the attention of researchers and companies due to their relevance for business success (Jones et al 2000). How is consumer satisfaction related with their loyalty has been likely the most important issue in consumer behaviour for ensure a long-term success in a marketing strategy (Pappu et al 2006). The literature and researchers suggest that there is a strong relation between product satisfaction and brand loyalty, but always highlighting their relation as a unidirectional relationship. In other words, product or service satisfaction has a direct relationship with loyalty, but loyalty has not a significant dependency with satisfaction (Oslen 2005). In other words, brands can have satisfied customers; nevertheless, that does not mean loyal customers in the future (Oslen 2005). In addition, the literatures also suggest that there is a link between loyalty and profitability thanks to repurchase behaviour (Dick & Basu 1994; Anderson et al 1994; Rust et al 1995). All these positive consequences are possible if managers consider in their strategies concepts such as consumer satisfaction and customer loyalty to build strong relationships based on trust and commitment (Dick & Basu 1994). All these concepts are totally useful to take a lot of opportunities in the wine business. Its features as a business mix between products and services, its challenging competitive environment and its complexity for products evaluation, make the wine business completely dependent of these concepts. Hence, this essay will discuss what is customer satisfaction and why is relevant for a business success in a long-term. Then, it will do the same with customer loyalty concept making a special attention in the differences between customer satisfaction and customer loyalty concepts. Furthermore, to have different viewpoints about loyalty, also it will be discussed an important argument against loyalty known as “double jeopardy effect”. After that, this…

    • 3556 Words
    • 15 Pages
    Powerful Essays
  • Powerful Essays

    caste

    • 2548 Words
    • 13 Pages

    Marathi Language. All research papers submitted to the journal will be double - blind peer reviewed referred by…

    • 2548 Words
    • 13 Pages
    Powerful Essays