Consumer Protection Act
Cell phone company pays up for faulty product
Rajshri Mehta,TNN | Jan 4, 2014, 12.37 PM IST
THANE: A mobile phone manufacturing company and a dealer recently gave Rs 18,900 as compensation to a resident of Mira Road in Kalyan for selling him a defective mobile. The compensation was paid following an order by theThane District Consumer Redressal Forum.
The New Delhi-based phone manufacturerMeridian Mobile Pvt Ltd and the dealer had to pay the compensation to one Ravindra Raghuvanshi, who had purchased the Fly mobile handset for Rs 8,900 that stopped functioning. The resident had purchased Fly mobile handset from Big Bazaar in September 2008.
The complainant said, within a couple of weeks, the mobile started giving problems and was sent to the company's authorised service centre who returned it after repairs. However, in December 2008, it again stopped functioning and was again given to the service centre.
But this time, the service agent neither returned the mobile, nor did he tell him as to when it would be available, Raghuvanshi told the forum. He also said that due to these problems, he also suffered losses in his business.
The mobile company and the dealer objected to his claim and contended that the he had used the mobile for his business and so, he does not fall under the category of customer and cannot be covered under the Consumer Protection Act.
The forum, however, said that the respondents were "deficient in their services" and had supplied a "defective" mobile to the consumer and ordered them to pay Rs 8,900 towards the cost of the mobile, with an interest of 12% from the date of purchase within a period of three months from the date of the order, failing which they have to pay an interest at the rate of 15% per annum.
An additional amount of Rs 10,000 was also paid to Raghuvanshi towards his legal expenses.
Rajshri Mehta,TNN | Jan 4, 2014, 12.37 PM IST
THANE: A mobile phone manufacturing company and a dealer recently gave Rs 18,900 as compensation to a resident of Mira Road in Kalyan for selling him a defective mobile. The compensation was paid following an order by theThane District Consumer Redressal Forum.
The New Delhi-based phone manufacturerMeridian Mobile Pvt Ltd and the dealer had to pay the compensation to one Ravindra Raghuvanshi, who had purchased the Fly mobile handset for Rs 8,900 that stopped functioning. The resident had purchased Fly mobile handset from Big Bazaar in September 2008.
The complainant said, within a couple of weeks, the mobile started giving problems and was sent to the company's authorised service centre who returned it after repairs. However, in December 2008, it again stopped functioning and was again given to the service centre.
But this time, the service agent neither returned the mobile, nor did he tell him as to when it would be available, Raghuvanshi told the forum. He also said that due to these problems, he also suffered losses in his business.
The mobile company and the dealer objected to his claim and contended that the he had used the mobile for his business and so, he does not fall under the category of customer and cannot be covered under the Consumer Protection Act.
The forum, however, said that the respondents were "deficient in their services" and had supplied a "defective" mobile to the consumer and ordered them to pay Rs 8,900 towards the cost of the mobile, with an interest of 12% from the date of purchase within a period of three months from the date of the order, failing which they have to pay an interest at the rate of 15% per annum.
An additional amount of Rs 10,000 was also paid to Raghuvanshi towards his legal expenses.